€25,365
Avg. Salary
€11.04
Avg. Hourly Rate

Average additional compensation:

€1,400

Bonus

€1,070

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Representative (CSR) is €11.04 per hour.

The average pay for a Customer Service Representative (CSR) is €25,365 per year.

€9.48
10%
€11.04
50%
€15.01
90%
MEDIAN €11.04
€20k
10%
€25k
50%
€32k
90%
MEDIAN €25,365
€19,907 - €32,091
€20K
€25K
€32K
MEDIAN: €25,365
10%
50%
90%
€9.48 - €15.01
€9
€11
€15
MEDIAN: €11.04
10%
50%
90%
€0€32K
Salary €19,907 - €32,091
Bonus €252 - €3,264
Commission €1,070
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
€20,025 - €32,639
  • Country: Ireland
  • Currency: EUR
  • Updated: 10 Feb 2019
  • Individuals Reporting: 346
Hourly Data €0€24
Hourly Rate €9.48 - €15.01
Hourly Tips €0.00
Overtime €10.05 - €24.96
Annual Data €0€32K
Bonus €252 - €3,264
Commission €1,070
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
€20,025 - €32,639
  • Country: United States
  • Currency: EUR
  • Updated: 10 Feb 2019
  • Individuals Reporting: 68

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2019 PayScale.com)

Customer Service Representative (CSR) Pay By Employer

$0$45K

UnitedHealth Group
114 profiles
$31,776

$27,621

Alorica, Inc.
97 profiles
$21,380

$24,218

$30,058

$26,046

$22,559

Verizon Wireless
70 profiles
$33,486

Circlek
70 profiles
$18,152

$19,392

Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of €24,000 based on 267 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of €26,000 based on 132 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of €29,000 based on 69 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of €34,000 based on 19 salaries.

Pay Difference by Location

4%

2%

-4%

-5%

-12%

-23%

National Average: €25,317

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Sandyford:
"Tough but rewarding job."
Pros: No two calls are the same. Challenging. Each day is difference.
Cons: Angry customers. Long hours. Have to be able to deal with abuse.

Customer Service Representative (CSR) in Athlone:
"Insurance."
Be confidant, transparent and hard working.

Customer Service Representative (CSR) in Galway:
"Lack Of Advancement/Options."
Often have same salary as people without a second language but end up doing more work because of dual language support. Depending on company size there are often no options for advancement. Salary increases are often minimal. Overtime often expected but not paid. Working on bank holidays. Stuff that no other department wants to deal with lands on your desk and there is no one else you can give it to.

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
63 %
Male
37 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
6%
1-4 years
50%
5-9 years
23%
10-19 years
15%
20 years or more
5%

Experience Affects Customer Service Representative (CSR) Salaries

▲34%

▲14%

▲5%

National Average
€25,000

▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
6%
1-4 years
50%
5-9 years
23%
10-19 years
15%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 38%
dental benefits
Dental: 8%
vision benefits
Vision: 7%
no benefits
None: 59%