A Customer Service Supervisor earns an average salary of €29,337 per year. Experience has a moderate effect on income for this job. The skills that increase pay for this job the most are Microsoft Word and Microsoft Office. People in this job generally don't have more than 20 years' experience.

€22,072 - €38,539
€22K
€29K
€39K
MEDIAN: €29,337
10%
50%
90%
€9.14 - €12.37
€9
€10
€12
MEDIAN: €10.03
10%
50%
90%
€0€38K
Salary €22,072 - €38,539
Bonus €997 - €10,181
Commission €8,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
€19,627 - €37,118
  • Country: Ireland
  • Currency: EUR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 72
Hourly Data €0€18
Hourly Rate €9.14 - €12.37
Hourly Tips €1.15
Overtime €18.12
Annual Data €0€37K
Bonus €997 - €10,181
Commission €8,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
€19,627 - €37,118
  • Country: United States
  • Currency: EUR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 64

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Common Career Paths for Customer Service Supervisor


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Customer Service Supervisor Job Listings

Pay Difference by Location

National Average: €24,588

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Supervisor

Gender

Female
71 %
Male
29 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.
Less than 1 year
2%
1-4 years
44%
5-9 years
35%
10-19 years
15%
20 years or more
3%

Experience Affects Customer Service Supervisor Salaries

▲33%

▲5%

National Average
€25,000

▼9%

Skills That Affect Customer Service Supervisor Salaries



National Average
€25,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
2%
1-4 years
44%
5-9 years
35%
10-19 years
15%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 23%
dental benefits
Dental: 3%
vision benefits
Vision: 5%
no benefits
None: 73%