The average salary for a Help Desk Analyst in Ireland is €26,190.
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€24k - €29k
€0 - €1k
€24k - €30k
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Job Description for Help Desk Analyst
Help desk analysts assist companies with their IT customer support. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. They are required to support all of the applications and software used by their businesses. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care. Help desk analysts t…Read more
Help Desk Analyst Tasks
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
- Respond to technical issues as they arise.
Explore the most common career paths for Help Desk Analyst. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Help Desk Analyst
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Help Desk Analyst Job Listings
Pay Difference by Location
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Years of Experience
This data is based on 7 survey responses.