€26,190
Avg. Salary
Avg. Hourly Rate
Help us gather more data! Is Help Desk Analyst your job title? Find out what you're worth.

The average pay for a Help Desk Analyst is {{pay}} per hour.

The average pay for a Help Desk Analyst is €26,190 per year.

€0.00
10%
€0.00
50%
€0.00
90%
MEDIAN €0.00
€20k
10%
€26k
50%
€39k
90%
MEDIAN €26,190
€19,631 - €39,334
€20K
€26K
€39K
MEDIAN: €26,190
10%
50%
90%
€0€40K
Salary €19,631 - €39,334
Bonus €1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
€19,631 - €40,328
  • Country: Ireland
  • Currency: EUR
  • Updated: 10 Dec 2018
  • Individuals Reporting: 10

Job Description for Help Desk Analyst

Help desk analysts assist companies with their IT customer support. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. They are required to support all of the applications and software used by their businesses. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care.

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Help Desk Analyst Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Help Desk Analyst Job Listings

Pay Difference by Location

National Average: €27,341

Larger city markers indicate a job is popular in that location.

Help Desk Analyst Reviews

Q: What is it like working as a Help Desk Analyst?

Help Desk Analyst in Dublin:
"Not great for the pay."
Pros: The people I work with are nice and professional.
Cons: Management are completely incompetent and have no IT knowledge.

Key Stats for Help Desk Analyst

1-4 years
80%
5-9 years
10%
10-19 years
10%

Years of Experience

1-4 years
80%
5-9 years
10%
10-19 years
10%

Common Health Benefits

medical benefits
Medical:
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 100%