Technical Support Director Average Salary

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Technical Support Director Job Listings

Job Description for Technical Support Director

Directors of technical support are responsible for overseeing technical support projects and procedures which enhance clients' experiences and increase their loyalty. The director's primary task is to help improve efficiency in the business, handle large budgets, and generally encourage a motivational atmosphere to build strong connections, improve sales, and turn prospective clients into returning clients.

Technical support directors are expected to create and accomplish all objectives within the department and direct their teams in doing the same. They are also responsible for assisting in the development of annual business plans, including proper call center procedures, to meet the needs of both the company and market. They should also serve as liaisons within and between departments and provide summaries of customer feedback to teams of senior managers.

A bachelor's degree in the field, a technical background, and prior experience in management or a leadership role are generally required for this position, and they are also expected to have strong communication and interpersonal skills.
Technical Support Director Tasks
  • Supervise technical support teams and document costs, impacts, and services.
  • Manage vendor relations, service level agreements, and training for staff.
  • Enforce and improve documentation and maintenance strategies.
  • Define and communicate strategies for developing and improving service and response times.

Key Stats

10-19 years

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