Technical Support Manager Salary (Ireland)
The average pay for a Technical Support Manager is €50,117 per year. People in this job generally don't have more than 20 years' experience.
|Salary||€31,045 - €74,652|
|Bonus||€795 - €9,192|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|€33,014 - €80,059|
Job Description for Technical Support Manager
Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.Read More...
Strong computer skills, leadership traits, and technical accreditations are a must for technical support managers, as is an ability to troubleshoot problems, think critically, and come up with solutions to a wide array of technological service issues as they arise. Familiarity with software and hardware troubleshooting, service, and repair is a must.
In general, technical support managers must be familiar with technical support industry standards and practices, and they must have worked in technical support roles in the past. (Copyright 2018 PayScale.com)
Technical Support Manager Tasks
- Plan, direct, and coordinate of the internal information technology help desk.
- Oversee critical production events, targeting and managing trend analysis and metrics reporting.
- Perform administrative management of technical support and queue management.
- Perform extensive customer communication.
- Hire, review, and fire non-management employees.
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