A Computer / Network Support Technician earns an average salary of Rs 197,058 per year. People in this job generally don't have more than 10 years' experience. A skill in Cisco Networking is associated with high pay for this job. Experience strongly influences income for this job.

Rs 111,232 - Rs 480,584
Rs 110K
Rs 200K
Rs 480K
MEDIAN: Rs 202,986
10%
50%
90%
Rs 0Rs 505K
Salary Rs 111,232 - Rs 480,584
Bonus Rs 0.00 - Rs 60,000
Profit Sharing Rs 0.00 - Rs 120,805
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 112,982 - Rs 505,115
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 251

Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users. (Copyright 2018 PayScale.com)


Computer / Network Support Technician Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Common Career Paths for Computer / Network Support Technician


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Computer / Network Support Technician Job Listings

Related Job Salaries

Key Stats for Computer / Network Support Technician

Gender

Female
5 %
Male
95 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
16%
1-4 years
54%
5-9 years
22%
10-19 years
7%
20 years or more
1%

Experience Affects Computer / Network Support Technician Salaries

Experienced
▲127%

▲31%

National Average
Rs 211,000

▼13%

Skills That Affect Computer / Network Support Technician Salaries


National Average
Rs 211,000

Windows NT / 2000 / XP Networking
▼17%

Microsoft Office
▼18%

Network Management / Administration
▼21%


Computer Hardware Technician
▼28%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
5 %
Male
95 %

Years of Experience

Less than 1 year
16%
1-4 years
54%
5-9 years
22%
10-19 years
7%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 44%
dental benefits
Dental: 2%
vision benefits
Vision: 4%
no benefits
None: 54%