Customer Service Officer with Customer Service Skills Salary (India)

A Customer Service Officer with Customer Service skills earns an average salary of Rs 220,268 per year. People in this job generally don't have more than 10 years' experience.

Rs 134,669 - Rs 380,798
Rs 130K
Rs 230K
Rs 380K
MEDIAN: Rs 233,355
10%
50%
90%
Rs 0Rs 394K
Salary Rs 134,669 - Rs 380,798
Bonus Rs 3,109 - Rs 51,565
Profit Sharing Rs 11,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 137,580 - Rs 394,218
  • Country: India
  • Currency: INR
  • Updated: 20 Jan 2018
  • Individuals Reporting: 222

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

Key Stats for Customer Service Officer

Gender

Female
21 %
Male
79 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
Less than 1 year
17%
1-4 years
60%
5-9 years
18%
10-19 years
3%
20 years or more
2%

Experience Affects Customer Service Officer Salaries

Mid-Career
▲39%

National Average
Rs 240,000

▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
17%
1-4 years
60%
5-9 years
18%
10-19 years
3%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 4%
vision benefits
Vision: 3%
no benefits
None: 24%