Entry-Level Senior Technical Support Engineer in Bangalore Salary (India)

The average pay for an Entry-Level Senior Technical Support Engineer in Bangalore, Karnataka is Rs 389,276 per year. A skill in Windows Support is associated with high pay for this job.

Rs 193,862 - Rs 909,125
Rs 190K
Rs 400K
Rs 910K
MEDIAN: Rs 395,413
10%
50%
90%
Rs 0Rs 922K
Salary Rs 193,862 - Rs 909,125
Bonus Rs 10,256 - Rs 118,359
Profit Sharing Rs 50,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 199,582 - Rs 922,299
  • Country: India
  • Currency: INR
  • Updated: 17 Jan 2018
  • Individuals Reporting: 81

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Key Stats for Senior Technical Support Engineer

Gender

Female
13 %
Male
87 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
1-4 years
77%
5-9 years
23%

Skills That Affect Senior Technical Support Engineer Salaries

Windows Support
▲39%

National Average
Rs 408,000

Troubleshooting
▼10%

Windows Operating System General Use
▼20%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
13 %
Male
87 %

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 14%
vision benefits
Vision: 6%
no benefits
None: 20%