An Entry-Level Senior Technical Support Engineer earns an average salary of Rs 389,154 per year. The skills that increase pay for this job the most are Linux and Windows Operating System General Use.

Rs 181,266 - Rs 686,566
Rs 180K
Rs 360K
Rs 690K
MEDIAN: Rs 357,227
10%
50%
90%
Rs 0Rs 709K
Salary Rs 181,266 - Rs 686,566
Bonus Rs 1,021 - Rs 101,324
Profit Sharing Rs 0.00 - Rs 82,434
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 185,229 - Rs 709,065
  • Country: India
  • Currency: INR
  • Updated: 2 Jan 2018
  • Individuals Reporting: 318

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Pay Difference by Location

National Average: Rs 367,700

Larger city markers indicate a job is popular in that location.

Senior Technical Support Engineer Advice

Q: What do you wish you knew about your job when you first started out?

Senior Technical Support Engineer in New Delhi:
"RHCE."
I wish I had done my Red Hat Certification. I have done the course but have not cleared the certification exam yet.

Key Stats for Senior Technical Support Engineer

Gender

Female
13 %
Male
87 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.
Less than 1 year
1%
1-4 years
76%
5-9 years
24%

Skills That Affect Senior Technical Support Engineer Salaries

Linux
▲71%

Windows Operating System General Use
▲20%



Cisco Networking
▲3%

Microsoft SQL Server
▲1%

Windows 2003 Server
▼0%

National Average
Rs 368,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.

Gender

Female
13 %
Male
87 %

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 6%
vision benefits
Vision: 4%
no benefits
None: 33%