$18,333
Avg. Salary
$6.77
Avg. Hourly Rate
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The average pay for a Customer Service Supervisor is $6.77 per hour.

The average pay for a Customer Service Supervisor is $18,333 per year.

$3
10%
$7
50%
$9
90%
MEDIAN $7
$5k
10%
$18k
50%
$44k
90%
MEDIAN $18,333
$4,688 - $44,301
$5K
$18K
$44K
MEDIAN: $18,333
10%
50%
90%
$2.93 - $9.18
$6
MEDIAN: $6.77
50%
$0$44K
Salary $4,688 - $44,301
Bonus $4,059
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$5,760 - $31,092
  • Country: Jamaica
  • Currency: USD
  • Updated: 13 Nov 2018
  • Individuals Reporting: 22
Hourly Data $0$25
Hourly Rate $6.77
Overtime $25.00
Annual Data $0$31K
Bonus $4,059
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$5,760 - $31,092
  • Country: United States
  • Currency: USD
  • Updated: 13 Nov 2018
  • Individuals Reporting: 6

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Pay By Employer

$0$79K

$27,417

$31,235

$22,596

Sam's Club
42 profiles
$25,573

$62,917

CVS / Pharmacy
35 profiles
$24,610

$25,482

$29,896

JCPenney
31 profiles
$30,692

Verizon Wireless
24 profiles
$51,495

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
83 %
Male
17 %
Less than 1 year
7%
1-4 years
18%
5-9 years
39%
10-19 years
36%

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
7%
1-4 years
18%
5-9 years
39%
10-19 years
36%

Common Health Benefits

medical benefits
Medical: 53%
dental benefits
Dental: 41%
vision benefits
Vision: 35%
no benefits
None: 47%