The average salary for a Customer Service Supervisor is $17,712 per year.

$9,972 - $44,645
$10K
$18K
$45K
MEDIAN: $17,712
10%
50%
90%
$0$44K
Salary $9,972 - $44,645
Bonus $2,710
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$9,692 - $31,229
  • Country: Jamaica
  • Currency: USD
  • Updated: 13 Feb 2018
  • Individuals Reporting: 21

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Pay By Employer

$0$72K

$27,101

$30,844

$22,292

$62,437

Sam's Club
35 profiles
$24,773

$25,281

CVS / Pharmacy
30 profiles
$24,106

$28,631

Verizon Wireless
26 profiles
$49,584

$26,425

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
85 %
Male
15 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
1-4 years
24%
5-9 years
48%
10-19 years
28%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
85 %
Male
15 %

Years of Experience

1-4 years
24%
5-9 years
48%
10-19 years
28%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 47%
vision benefits
Vision: 42%
no benefits
None: 37%