▼32%
RM 97,667
Avg. Base Salary (MYR)
/ year
Avg. Base Salary (MYR)
10%
MYR 122.65
MEDIAN
MYR 98k
90%
MYR 197k
The average salary for a Customer Service Manager is RM 97,667 in 2025
Base Salary
RM 123 - RM 197k
Bonus
RM 9k - RM 28k
Total Pay
RM 9k - RM 199k
Is Average Experienced Customer Service Manager with Customer Relationship Management (CRM) Skills Salary in Malaysia your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
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What is the Pay by Experience Level for Customer Service Managers?
▲4%
What Do Customer Service Managers Do?
Customer Service Manager Tasks
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers.
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
Find your market worth – how it works:
Common Health Benefits for a Customer Service Manager
Medical
86%
Dental
71%
Vision
57%
None
14%
Gender Breakdown for Customer Service Managers
Female
80.0%
Male
20.0%
This data is based on 5 survey responses. Learn more about the gender pay gap.
FAQs About Customer Service Managers
What is the highest pay for Customer Service Managers?
Our data indicates that the highest pay for a Customer Service Manager is MYR 197k / year
What is the lowest pay for Customer Service Managers?
Our data indicates that the lowest pay for a Customer Service Manager is MYR 122.65 / year
How can Customer Service Managers increase their salary?
Increasing your pay as a Customer Service Manager is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Service Manager that oversees more junior Customer Service Managers, this experience can increase the likelihood to earn more.