Average Customer Service Officer Salary in Pakistan

Rs 323,167
Avg. Base Salary (PKR)
10%
PKR 36k
MEDIAN
PKR 323k
90%
PKR 950k

The average salary for a Customer Service Officer is Rs 323,167

Base Salary
Rs 36k - Rs 950k
Bonus
Rs 5k - Rs 102k
Total Pay
Rs 95k - Rs 2m
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What Do Customer Service Officers Do?

Customer Service Officer Tasks
  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.
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