$29,605
Avg. Salary
$8.81
Avg. Hourly Rate
Help us gather more data! Is Customer Service Representative (CSR) your job title? Find out what you're worth.

The average pay for a Customer Service Representative (CSR) is $8.81 per hour.

The average pay for a Customer Service Representative (CSR) is $29,605 per year.

10%
$7.31
10%
$8.81
50%
$13.07
90%
90%
MEDIAN $8.81
10%
$0
10%
$30k
50%
$0
90%
90%
MEDIAN $29,605
$7.31 - $13.07
$7
$8
$13
MEDIAN: $8.81
10%
50%
90%
Hourly Data $0$20
Hourly Rate $7.31 - $13.07
Overtime $20.93
Annual Data $0$29K
Bonus $509
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$15,319 - $29,585
  • Country: United States
  • Currency: USD
  • Updated: 24 May 2019
  • Individuals Reporting: 18

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2019 PayScale.com)

Customer Service Representative (CSR) Job Listings

Pay Difference by Location

18%

-3%

National Average: $18,719

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Representative (CSR)

Gender

Female
58 %
Male
42 %
Less than 1 year
10%
1-4 years
48%
5-9 years
19%
10-19 years
14%
20 years or more
10%

Gender

Female
58 %
Male
42 %

Years of Experience

Less than 1 year
10%
1-4 years
48%
5-9 years
19%
10-19 years
14%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 47%
dental benefits
Dental: 41%
vision benefits
Vision: 24%
no benefits
None: 53%