S$23,424
Avg. Salary
S$8.47
Avg. Hourly Rate
Help us gather more data! Is Call Center Agent your job title? Find out what you're worth.

The average pay for a Call Center Agent is S$8.47 per hour.

The average pay for a Call Center Agent is S$23,424 per year.

10%
S$0.00
10%
S$8.47
50%
S$0.00
90%
90%
MEDIAN S$8.47
10%
S$17k
10%
S$23k
50%
S$42k
90%
90%
MEDIAN S$23,423
S$17,452 - S$41,860
S$17K
S$23K
S$42K
MEDIAN: S$23,423
10%
50%
90%
S$0S$42K
Salary S$17,452 - S$41,860
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
S$16,412 - S$42,574
  • Country: Singapore
  • Currency: SGD
  • Updated: 13 Mar 2019
  • Individuals Reporting: 15

Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

Read More...
Call Center Agent Tasks
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Agent Job Listings

Pay Difference by Location

13%

National Average: S$22,867

Larger city markers indicate a job is popular in that location.

Key Stats for Call Center Agent

Gender

Female
25 %
Male
75 %
Less than 1 year
24%
1-4 years
53%
5-9 years
12%
10-19 years
6%
20 years or more
6%

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
24%
1-4 years
53%
5-9 years
12%
10-19 years
6%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 50%
vision benefits
Vision: 13%
no benefits
None: 25%