£19,558
Avg. Salary
£7.85
Avg. Hourly Rate

Average additional compensation:

£1,002

Bonus

£1,100

Profit Sharing

£600

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Supervisor is £7.85 per hour.

The average pay for a Customer Service Supervisor is £19,558 per year.

10%
£6.83
10%
£7.85
50%
£9.34
90%
90%
MEDIAN £7.85
10%
£14k
10%
£20k
50%
£28k
90%
90%
MEDIAN £19,558
£14,328 - £28,235
£14K
£20K
£28K
MEDIAN: £19,558
10%
50%
90%
£6.83 - £9.34
£6
£7
£9
MEDIAN: £7.85
10%
50%
90%
£0£28K
Salary £14,328 - £28,235
Bonus £194 - £3,582
Profit Sharing £1,100
Commission £600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£14,376 - £25,545
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 19 Mar 2019
  • Individuals Reporting: 413
Hourly Data £0£16
Hourly Rate £6.83 - £9.34
Hourly Tips £0.13 - £2.91
Overtime £5.97 - £16.22
Annual Data £0£25K
Bonus £194 - £3,582
Commission £600
Profit Sharing £1,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£14,376 - £25,545
  • Country: United States
  • Currency: GBP
  • Updated: 19 Mar 2019
  • Individuals Reporting: 403

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

Read More...
Customer Service Supervisor Tasks
  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Pay By Employer

$0$72K

$27,585

$31,055

$22,639

$63,114

Sam's Club
41 profiles
$26,249

$26,256

CVS / Pharmacy
33 profiles
$25,155

$29,241

JCPenney
28 profiles
$31,443

$27,172

Common Career Paths for Customer Service Supervisor


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Customer Service Supervisor Job Listings

Popular Skills for Customer Service Supervisor

Pay by Experience Level for Customer Service Supervisor

Pay by Experience for a Customer Service Supervisor has a positive trend. An entry-level Customer Service Supervisor with less than 5 years of experience can expect to earn an average total compensation of ₤17,000 based on 267 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤18,000 based on 131 salaries. An experienced Customer Service Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤18,000 based on 63 salaries. A Customer Service Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤18,000 based on 12 salaries.

Pay Difference by Location

4%

National Average: £17,706

Larger city markers indicate a job is popular in that location.

Customer Service Supervisor Reviews

Q: What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in Belfast:
"Good."
Pros: Busy atmosphere
Cons: Traffic

Customer Service Supervisor in Southampton:
"It’s okay, could be a lot better but could be much worse."
Pros: Close to home
Cons: Not much opportunity to progress

Customer Service Supervisor in Borehamwood:
"Borehamwood."
Pros: Culture is good.
Cons: Too busy.

Customer Service Supervisor in Inverness:
"Supervisor pay."
Pros: Customers, good staff, lovely boss.
Cons: Hours, salary, always cleaning up others mess.

Customer Service Supervisor in Kidlington:
"Entertaining."
Pros: Challenging, busy, interesting.
Cons: Stressful, not enough pay.

Customer Service Supervisor in York:
Pros: Ordering deliverys cash open up close down call out for the alarm paper work rotas clean.
Cons: Pay.

Related Job Salaries

Key Stats for Customer Service Supervisor

Gender

Female
61 %
Male
39 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
Less than 1 year
4%
1-4 years
54%
5-9 years
22%
10-19 years
15%
20 years or more
5%

Experience Affects Customer Service Supervisor Salaries

▲4%

▲4%

National Average
₤18,000

▼1%

▼6%

Skills That Affect Customer Service Supervisor Salaries




National Average
₤18,000





Team Leadership
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
4%
1-4 years
54%
5-9 years
22%
10-19 years
15%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 12%
dental benefits
Dental: 5%
vision benefits
Vision: 9%
no benefits
None: 81%