A Customer Service Supervisor earns an average salary of £18,036 per year. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. Most people with this job move on to other positions after 20 years in this career.

£13,944 - £27,073
£14K
£19K
£27K
MEDIAN: £18,619
10%
50%
90%
£6.71 - £9.21
£6
£7
£9
MEDIAN: £7.64
10%
50%
90%
£0£27K
Salary £13,944 - £27,073
Bonus £103 - £3,503
Profit Sharing £5,600
Commission £2.55 - £2,517
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£14,055 - £24,580
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 16 Jun 2018
  • Individuals Reporting: 445
Hourly Data £0£16
Hourly Rate £6.71 - £9.21
Hourly Tips £0.13 - £2.87
Overtime £3.90 - £16.00
Annual Data £0£24K
Bonus £103 - £3,503
Commission £2.55 - £2,517
Profit Sharing £5,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£14,055 - £24,580
  • Country: United States
  • Currency: GBP
  • Updated: 16 Jun 2018
  • Individuals Reporting: 427

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Common Career Paths for Customer Service Supervisor


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Customer Service Supervisor Job Listings

Popular Skills for Customer Service Supervisor

Pay by Experience Level for Customer Service Supervisor

Pay by Experience for a Customer Service Supervisor has a positive trend. An entry-level Customer Service Supervisor with less than 5 years of experience can expect to earn an average total compensation of ₤17,000 based on 267 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤18,000 based on 131 salaries. An experienced Customer Service Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤18,000 based on 63 salaries. A Customer Service Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤18,000 based on 12 salaries.

Pay Difference by Location

National Average: £17,315

Larger city markers indicate a job is popular in that location.

Customer Service Supervisor Reviews

Q: What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in Inverness:
"Supervisor pay."
Pros: Customers, good staff, lovely boss.
Cons: Hours, salary, always cleaning up others mess.

Customer Service Supervisor in Kidlington:
"Entertaining."
Pros: Challenging, busy, interesting.
Cons: Stressful, not enough pay.

Customer Service Supervisor in York:
Pros: Ordering deliverys cash open up close down call out for the alarm paper work rotas clean.
Cons: Pay.

Related Job Salaries

Key Stats for Customer Service Supervisor

Gender

Female
62 %
Male
38 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 25 votes.
Less than 1 year
4%
1-4 years
56%
5-9 years
22%
10-19 years
14%
20 years or more
4%

Experience Affects Customer Service Supervisor Salaries

▲7%

▲6%

▲2%

National Average
₤17,000

▼4%

Skills That Affect Customer Service Supervisor Salaries






National Average
₤17,000



Team Leadership
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 25 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
4%
1-4 years
56%
5-9 years
22%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 12%
dental benefits
Dental: 5%
vision benefits
Vision: 9%
no benefits
None: 80%