Customer Service Supervisor in London, England: London Salary (United Kingdom)

The average pay for a Customer Service Supervisor in London, England: London is £7.93 per hour. Most people with this job move on to other positions after 20 years in this field.

£14,835 - £30,086
£15K
£21K
£30K
MEDIAN: £20,771
10%
50%
90%
£6.70 - £9.84
£6
£7
£9
MEDIAN: £7.92
10%
50%
90%
£0£30K
Salary £14,835 - £30,086
Bonus £96.35 - £3,091
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£14,322 - £27,708
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 11 Jan 2018
  • Individuals Reporting: 69
Hourly Data £0£10
Hourly Rate £6.70 - £9.84
Hourly Tips £0.50
Overtime £9.65
Annual Data £0£27K
Bonus £96.35 - £3,091
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£14,322 - £27,708
  • Country: United States
  • Currency: GBP
  • Updated: 11 Jan 2018
  • Individuals Reporting: 67

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
63 %
Male
37 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
5%
1-4 years
63%
5-9 years
21%
10-19 years
10%
20 years or more
1%

Experience Affects Customer Service Supervisor Salaries

Experienced
▲13%

▲1%

National Average
₤19,000

▼2%

Skills That Affect Customer Service Supervisor Salaries

Windows Operating System General Use
▲3%

National Average
₤19,000

People Management
▼3%

Windows NT / 2000 / XP Networking
▼3%



Cash Handling
▼6%

Microsoft Word
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
5%
1-4 years
63%
5-9 years
21%
10-19 years
10%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 14%
dental benefits
Dental: 2%
vision benefits
Vision: 7%
no benefits
None: 81%