£35,562
Avg. Salary
Avg. Hourly Rate
Help us gather more data! Is Senior Customer Support Manager your job title? Find out what you're worth.

The average pay for a Senior Customer Support Manager is {{pay}} per hour.

The average pay for a Senior Customer Support Manager is £35,562 per year.

10%
£0.00
10%
£0.00
50%
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90%
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MEDIAN £0.00
10%
£17k
10%
£36k
50%
£60k
90%
90%
MEDIAN £35,562
£16,984 - £60,200
£17K
£36K
£60K
MEDIAN: £35,562
10%
50%
90%
£0£60K
Salary £16,984 - £60,200
Bonus £2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£18,480 - £60,820
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 15 Apr 2019
  • Individuals Reporting: 13

Job Description for Senior Customer Support Manager

  • Oversee customer support services, establishing objectives for managers and teams to drive performance.
  • Liaise between customers and support teams, reviewing cases and obtaining resources to satisfy customer needs.
  • Assess, improve, and develop departmental processes and systems to improve customer support responsiveness and efficiency.
  • Build and lead customer support management team, hiring staff, establishing development plans, and gauging performance.

Senior Customer Support Manager Job Listings

Senior Customer Support Manager Reviews

Q: What is it like working as a Senior Customer Support Manager?

Senior Customer Support Manager in Derby:
"I love working with the customer."
Pros: Face to face account management, building good relationships. Exceeding expectations.
Cons: Long hours, highly stressful. Terrible holiday benefits.

Key Stats for Senior Customer Support Manager

Gender

Female
38 %
Male
63 %
1-4 years
38%
5-9 years
15%
10-19 years
23%
20 years or more
23%

Gender

Female
38 %
Male
63 %

Years of Experience

1-4 years
38%
5-9 years
15%
10-19 years
23%
20 years or more
23%

Common Health Benefits

medical benefits
Medical: 45%
dental benefits
Dental: 18%
vision benefits
Vision: 27%
no benefits
None: 27%