£25,490
Avg. Salary
£7.92
Avg. Hourly Rate
Help us gather more data! Is Senior Support Services Technician your job title? Find out what you're worth.

The average pay for a Senior Support Services Technician is £7.92 per hour.

The average pay for a Senior Support Services Technician is £25,490 per year.

10%
£0.00
10%
£7.92
50%
£0.00
90%
90%
MEDIAN £7.92
10%
£14k
10%
£25k
50%
£39k
90%
90%
MEDIAN £25,490
£14,295 - £39,149
£14K
£25K
£39K
MEDIAN: £25,490
10%
50%
90%
£0£39K
Salary £14,295 - £39,149
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,647 - £35,400
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 17 Apr 2019
  • Individuals Reporting: 12

Job Description for Senior Support Services Technician

The senior support services technician helps connect clients with technical issues and different teams within their organization. They must listen closely to clients to accurately understand their issues and work with the relevant team(s) to find and implement solutions. Senior support services technicians must be able to troubleshoot problems in a methodical manner while walking clients through this troubleshooting process. They must have an extensive knowledge of their company's products, as well as the company's preferred procedures and methods for troubleshooting. The technician might also need to coach, train, and mentor other members of the support services team as well.

Read More...
Senior Support Services Technician Tasks
  • Support desktop, network, and server-end user platforms, including proactive maintenance and installations.
  • Liaise with executives and key users to identify and meet technology needs.
  • Install, configure, patch, and troubleshoot software and hardware processes and problems escalated by other team members.
  • Guide users through implementing solutions, new technology, or new software in person or remotely.

Senior Support Services Technician Job Listings

Key Stats for Senior Support Services Technician

Gender

Female
17 %
Male
83 %
1-4 years
21%
5-9 years
29%
10-19 years
43%
20 years or more
7%

Gender

Female
17 %
Male
83 %

Years of Experience

1-4 years
21%
5-9 years
29%
10-19 years
43%
20 years or more
7%

Common Health Benefits

medical benefits
Medical:
dental benefits
Dental: 14%
vision benefits
Vision: 14%
no benefits
None: 86%