£18,842
Avg. Salary
£8.27
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

£550

Profit Sharing

£182

Commission

£102

The average pay for a Support Technician, Information Technology (IT) is {{pay}} per hour.

The average pay for a Support Technician, Information Technology (IT) is €22,903 per year.

$6
10%
$8
50%
$14
90%
MEDIAN $8
$13k
10%
$19k
50%
$27k
90%
MEDIAN $18,842
£13,423 - £26,571
£13K
£19K
£27K
MEDIAN: £18,842
10%
50%
90%
£5.65 - £14.36
£5
£8
£14
MEDIAN: £8.27
10%
50%
90%
£0£27K
Salary £13,423 - £26,571
Bonus £0.00 - £2,781
Profit Sharing £0.00 - £1,726
Commission £102
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,270 - £27,119
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 13 Oct 2018
  • Individuals Reporting: 1,405
Hourly Data £0£20
Hourly Rate £5.65 - £14.36
Overtime £8.05 - £20.37
Annual Data £0£27K
Bonus £0.00 - £2,781
Commission £102
Profit Sharing £0.00 - £1,726
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,270 - £27,119
  • Country: United States
  • Currency: GBP
  • Updated: 13 Oct 2018
  • Individuals Reporting: 123

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common. (Copyright 2018 PayScale.com)


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

Support Technician, Information Technology (IT) Pay By Employer

$0$78K

Amazon.com Inc
36 profiles
$31,911

U.S. Navy
22 profiles
$45,509

$42,494

TEKsystems, Inc
12 profiles
$37,477

$36,327

AT&T Inc.
9 profiles
$49,569

$37,440

Dell, Inc.
9 profiles
$31,200

$38,231

$42,640

Common Career Paths for Support Technician, Information Technology (IT)


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Support Technician, Information Technology (IT) Job Listings

Popular Skills for Support Technician, Information Technology (IT)

Pay by Experience Level for Support Technician, Information Technology (IT)

Pay by Experience for a Support Technician, Information Technology (IT) has a positive trend. An entry-level Support Technician, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of ₤18,000 based on 528 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Technician, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤22,000 based on 192 salaries. An experienced Support Technician, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤23,000 based on 87 salaries. A Support Technician, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤26,000 based on 21 salaries.

Pay Difference by Location

19%

13%

-5%

-5%

-16%

National Average: £18,883

Larger city markers indicate a job is popular in that location.

Support Technician, Information Technology (IT) Reviews

Q: What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in London:
"Great fun but stress full at time."
Pros: Great fun changing at a good pace. Good enviornment.
Cons: Not enough holidays. Could work beyond 5pm and not get paid overtime.

Support Technician, Information Technology (IT) in Manchester:
Pros: Easy work, it related and nearby.
Cons: Too easy and low paid, poor organisation and information feed through, low level performance feedback.

Support Technician, Information Technology (IT) in London:
"No Future."
Pros: Good Environment, friendly people.
Cons: Location, pay, rude people, wage.

Support Technician, Information Technology (IT) in London:
"Good Fun and a Learning Experience."
Pros: Learning new skills. Lots of new people to meet. Being depended upon.
Cons: Repetitive tasks. Dealing with simple issues staff should deal with themselves.

Support Technician, Information Technology (IT) in Stoke-on-Trent:
Pros: There is fantastic variety and no two days are the same. You get a real sense of accomplishment resolving a multitude of problems, and all techies should love showing off their knowledge of systems and software. The feeling of being valued is always a bonus, knowing your role directly affects the running of the business. One main perk of the job is the fulfilment you feel upon overcoming a trying issue.
Cons: Vague support requests and impatience with resolution times is an unavoidable annoyance. Some tasks can become repetitive, and being interrupted when you are handling a major support request for a small minor issue can become tedious.

Related Job Salaries

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
6 %
Male
94 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.
Less than 1 year
4%
1-4 years
61%
5-9 years
21%
10-19 years
12%
20 years or more
2%

Experience Affects Support Technician, Information Technology (IT) Salaries

▲37%

▲21%

▲14%

National Average
₤19,000

▼6%

Skills That Affect Support Technician, Information Technology (IT) Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.

Gender

Female
6 %
Male
94 %

Years of Experience

Less than 1 year
4%
1-4 years
61%
5-9 years
21%
10-19 years
12%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 19%
dental benefits
Dental: 7%
vision benefits
Vision: 17%
no benefits
None: 69%