When it comes to location, the highest average paycheck (approximately $12.50 per hour) can be spotted in Rochester, N.Y.; Orlando, Fla. (about $10.50), Cleveland, Ohio (around $10.48), and Omaha, Neb. ($9.25) are the next top-paying cities. Pittsburgh, Pa. ranks low on the pay scale — at $8.00, it is one of the lowest-paid cities. By state, New Jersey offers the highest pay at $11.48 per hour.
Years of Experience
For those who claim five to nine years of work experience, pay on average amounts to approximately $9.00 per hour. The greater proportion of employees (54 percent) report one to four years of experience and bring home median pay of about $9.60 per hour.
Call Center Representatives are the best paid with the average salary hovering at $10.00 per hour; Member Service Representatives, Call Center Agents, and Customer Service Representatives also rank near the top of the list, pulling in $9.50, $9.50, and around $8.88, respectively.
The highest-paying skill to have may be Oral / Verbal Communication; employees who claim proficiency also report a higher average salary of $10.00 per hour. One of the more prevalent skills at Dial America, Inc. is Customer Service, with a solid majority considering it a key competency. Call Center Operations, Data Entry, and Typing round out the set of key employee skills.
Benefits and Perks
A majority of workers set aside retirement funds in an employer-sponsored 401(k). Just over two-fifths of workers can count on health insurance, and just under a third of workers have dental coverage as a benefit. A few more workplace perks are a casual working environment.