When it comes to location, the highest average paycheck (approximately $27.88 per hour) can be spotted in Delray Beach, Fla.; Houston, Texas ($16.43), Rochester, N.Y. ($14.18), and Norfolk, Va. (about $13.25) are the next top-paying cities. Approaching the lower end of the pay scale (at $10.81) is Syracuse, N.Y. The highest pay by state can be found in Florida, where pay average out at around $26.92 per hour.
Technical Support Consultants represent the higher end of the earnings spectrum — in fact, median pay for this job is the highest at approximately $14.25 per hour — though Administrative Assistants, Customer Service Agents, and Sales Consultants also do fairly well at about $13.00, $12.00, and $11.76, respectively. Sutherland Global Services Inc. hands out some of the smallest paychecks to Technical Support Specialists ($10.00 on average).
Years of Experience
For those who claim five to nine years of work experience, pay on average amounts to around $11.00 per hour. The largest slice of the Sutherland Global Services Inc. workforce (64 percent) has been working for one to four years and earns, on average, $12.99 per hour.
Certifications and Degrees
Being a Notary Public certainly has its perks — salaries approach around $27.40 per hour and far exceed the paychecks of those without certification. The highest-paying degree here is a Bachelor of Science in Bachelor of Science (BS / BSc); Sutherland Global Services Inc. awards about $14.27 to these degree-holders.
The best-paying skill to have in this role appears to be Data Entry; employees who claim this ability report median compensation of $13.75 per hour. One of the more prevalent skills at Sutherland Global Services Inc. is Customer Service, with approximately half considering it a key competency. Other skills in demand are Call Center Operations, Customer Relations, and Microsoft Excel.
Benefits and Perks
A large number of survey participants report contributing to a 401(k). Sutherland Global Services Inc. provides health insurance to a majority of employees, and more than half of workers do receive dental coverage. Sutherland Global Services Inc. folks also make good use of life insurance, optional telecommute / work from home, and a casual working environment.