Average Hourly Rate for Sykes Employees

Sykes workers earn an average of $9.75 per hour normally and $14.03 during overtime hours. Though what you do at the company and your experience level are influential salary factors for those at Sykes, where you live turns out to have the greatest impact on paycheck size. This report is based on responses to the PayScale salary survey.

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$0$10

Customer Service Representative (CSR)
9 profiles
$9.91

Customer Service Agent
6 profiles
$9.46

United States (change)

See all degrees for Sykes »
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 27
  • View Table

Find out more about pay at Sykes

Locations

When it comes to location, the highest average paycheck ($14.00 per hour) can be spotted in Las Vegas, Nev.; Houston, Texas (approximately $13.15), Lakeland, Fla. (about $9.50), and Sumter, S.C. (around $9.15) are the next top-paying cities. Within the firm, employees working in Nevada take home the most — $14.00 per hour on average.

Jobs

Bilingual Customer Service Representatives rake in the most money, with average earnings of $13.50 per hour; Customer Service Representatives come in second with median earnings amounting to about $9.51, and Customer Service Agents rank near the top as well ($9.36).

Years of Experience

Those who have five to nine years of work experience see average pay of around $9.50 per hour. When we consider tenure, a substantial portion of employees (63 percent) have been working for one to four years and make $9.63 per hour on average.

Certifications and Degrees

Those lacking certification bring in much lower salaries than Customer Support Specialists, who make $9.74 per hour.

Skills

When it comes to skills, employees who report Microsoft Excel among their abilities seem to make the most, reporting a median income of approximately $12.77 per hour. Customer Service is regularly seen around here; a solid majority of those surveyed report it as a core competency. Microsoft Office, Customer Relations, and Call center operations are also desirable skills.

Benefits and Perks

To plan for old age, a majority of employees maintain savings accounts through the company's 401(k) plan. For a majority of workers, benefits include health insurance, and the larger part of workers get dental coverage, too. Additional benefits of working here are a casual working environment, flexible hours, and optional telecommute / work from home.

Sykes Job Listings

Key Stats for Sykes

Gender

Female
71 %
Male
29 %
Hourly Rate
$9 - $10
Hourly Rate
$13

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
3%
1-4 years
54%
5-9 years
15%
10-19 years
28%

Popular Locations for Sykes

  1. Tampa, Florida
  2. Denver, Colorado

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