Overall Employee Satisfaction

Manager Relationship
Manager Communication
Learning and Development
Company Outlook
Fair Pay
Pay Transparency
United States (change)

Find out more about pay at ULTA Salon, Cosmetics & Fragrance, Inc.

How do employees review their experience at ULTA Salon, Cosmetics & Fragrance, Inc.?

Overall, employees review their satisfaction with ULTA Salon, Cosmetics & Fragrance, Inc. as 3.3 out of 5. ULTA Salon, Cosmetics & Fragrance, Inc. earns the highest marks for Company Outlook with a score of 3.8 out of 5. Conversely, employees rate the company lowest for Fair Pay, giving it 2.5 out of 5 in this area. Our research shows that Company Outlook and Appreciation are the main drivers of employee satisfaction generally, suggesting that ULTA Salon, Cosmetics & Fragrance, Inc., with scores of 3.1 and 3.8 respectively, should have higher overall employee satisfaction and lower rates of turnover. Learn More

ULTA Salon, Cosmetics & Fragrance, Inc. Reviews

Q: What is it like working at ULTA Salon, Cosmetics & Fragrance, Inc.?

Associate Store Manager in Maywood:
Pros: Employee discount, salon discount, decent health coverage, fun atmosphere, product offerings, gratis, room for growth, company is expanding rapidly.
Cons: Hours to expectations ratio is unrealistic, demeaning and frustrating. As a manager, you are expected to focus on the guest and giving "WOW Experiences..."but with 300 hours of payroll for 5 full-time and over 10 part time associates, it's quite the opposite. On a given day, I spend more time on the registers than anything else, when I'm supposed to be the "GEM" or guest experience manager. The GEM is in charge of helping guests on the floor, monitoring theft and continually managing sales/budgets. If I do help someone, I am grabbed by another person at once, since there's so rarely coverage on the floor. Theft is ridiculously common and a large portion of sales are lost because of it. With such open displays of fragrance (no keys, no security guards) there are legitimate career criminals who come in and wipe out thousands in fragrances within minutes. The district manager and LP manager will hold this over you, without any concrete support or ideas since they know the root cause.

Salon Manager in Asheville:
"High stress level, micromanaged, lack of training."
Pros: Salary and benefits.
Cons: Lack of training.

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