Computer / Network Support Technician in Columbus, Ohio Salary

How much does a Computer / Network Support Technician make in Columbus, OH? In Columbus, a Computer / Network Support Technician earns around $21.63 per hour on average. This is 17% higher than the national average for a Computer / Network Support Technician which is $17.94 per hour. Wages for a Computer / Network Support Technician in Columbus range from $13.30 per hour to $24.92 per hour. Total Annual Compensation, which includes hourly rate, bonus, and overtime for a Computer / Network Support Technician in Columbus ranges from $31,449 to $60,137 annually. Among those reporting, there is an average job satisfaction rating of 5 out of 5 stars. In Columbus, men make up the majority of the workforce (85 percent). Many report receiving medical, dental, and vision benefits from their employer.

$32,973 - $69,810
$33K
$43K
$70K
MEDIAN: $43,494
10%
50%
90%

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$13.30 - $24.92
$13
$22
$25
MEDIAN: $21.63
10%
50%
90%

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$0$69K
Salary $32,973 - $69,810
Bonus $2,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,449 - $60,137
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 13
Hourly Data $0$37
Hourly Rate $13.30 - $24.92
Overtime $21.14 - $37.25
Annual Data $0$60K
Bonus $2,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,449 - $60,137
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 15

Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users. (Copyright 2017 PayScale.com)


Computer / Network Support Technician Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

About Columbus, Ohio

Franklin County, Ohio
849,067
Male:
413,981 (48.8%)
Female:
435,086 (51.2%)
Columbus (/kəˈlʌmbəs/; kə-LUM-bəs) is the capital and largest city of the U.S. state of Ohio. It is the 15th largest city in the United States, with a population of 850,106 (2015 estimate). It is the core city of the Columbus, OH Metropolitan Statistical Area (MSA), which encompasses a ten county area. It is Ohio's third largest metropolitan area, behind Cleveland and Cincinnati. Under the Combined Statistical Area (CSA) model, the Columbus, OH Metropolitan Statistical Area was the 25th largest in the United States. According to the U.S. Census Bureau, the Columbus-Marion-Zanesville, OH Combined Statistical Area (which also includes Marion, Chillicothe, and Mount Vernon) has a population of 2,424,831, making it the second largest metropolitan area in Ohio behind Cleveland. It is also the fourth most populous state capital in the United States, and the third largest city in the Midwestern United States. Columbus is the county seat of Franklin County. The city...
Columbus:
$47,401
Ohio:
$51,075
$871
Columbus:
$137,100
Ohio:
$136,400
4.6%

Computer / Network Support Technician Job Listings

Key Stats for Computer / Network Support Technician

Gender

Female
15 %
Male
85 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.
1-4 years
36%
5-9 years
36%
10-19 years
21%
20 years or more
7%

Experience Affects Computer / Network Support Technician Salaries

Mid-Career
▲12%

National Average
$46,000

Entry-Level
▼12%

Skills That Affect Computer / Network Support Technician Salaries

Help Desk / Desktop Support (Tier 2)
▲11%

Computer Hardware Technician
▲8%

National Average
$46,000

Network Support
▼6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

1-4 years
36%
5-9 years
36%
10-19 years
21%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 77%
vision benefits
Vision: 77%
no benefits
None: 9%