Entry-Level Computer / Network Support Technician in Phoenix, Arizona Salary

The average pay for an Entry-Level Computer / Network Support Technician in Phoenix, Arizona is $14.97 per hour.

$30,521 - $45,436
$43K
MEDIAN: $42,785
50%

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$10.39 - $29.59
$10
$15
$30
MEDIAN: $15.09
10%
50%
90%

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$0$50K
Salary $42,785
Bonus $800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,247 - $50,680
  • Country: United States
  • Currency: USD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 8
Hourly Data $0$29
Hourly Rate $10.39 - $29.59
Overtime $15.00
Annual Data $0$50K
Bonus $800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,247 - $50,680
  • Country: United States
  • Currency: USD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 11

Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users. (Copyright 2018 PayScale.com)


Computer / Network Support Technician Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

About Phoenix, Arizona

Maricopa County, Arizona
1,563,001
Male:
786,833 (50.3%)
Female:
776,168 (49.7%)
Phoenix (/ˈfiːnᵻks/) is the capital and most populous city of the U.S. state of Arizona. With 1,563,025 people (as of 2015), Phoenix is the sixth most populous city nationwide, the most populous state capital in the United States, and the only state capital with a population of more than 1 million residents. Phoenix is the anchor of the Phoenix metropolitan area, also known as the Valley of the Sun, which in turn is a part of the Salt River Valley. The metropolitan area is the 12th largest by population in the United States, with approximately 4.3 million people as of 2010. In addition, Phoenix is the county seat of Maricopa County and, at 517.9 square miles (1,341 km2), it is the largest city in the state, nearly twice the size of Tucson and one of the largest cities in the United States. Settled in 1867 as an agricultural community near the confluence of the...
Phoenix:
$48,452
Arizona:
$51,492
$922
Phoenix:
$200,800
Arizona:
$194,300
4.0%

Computer / Network Support Technician Job Listings

Key Stats for Computer / Network Support Technician

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
84%
5-9 years
16%

Skills That Affect Computer / Network Support Technician Salaries

Cisco Networking
▲2%

National Average
$34,000

Help Desk / Desktop Support (Tier 2)
▼2%

Network Support
▼5%

Computer Hardware Technician
▼9%

Windows Operating System General Use
▼9%

Microsoft Office
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 69%
vision benefits
Vision: 69%
no benefits
None: 31%