Computer / Network Support Technician with Network Support Skills Salary

A Computer / Network Support Technician with Network Support skills earns an average wage of $17.07 per hour. Most people with this job move on to other positions after 20 years in this career.

$29,812 - $62,603
$30K
$43K
$63K
MEDIAN: $43,262
10%
50%
90%

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$11.82 - $25.24
$12
$17
$25
MEDIAN: $17.30
10%
50%
90%

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$0$62K
Salary $29,812 - $62,603
Bonus $0.00 - $4,989
Profit Sharing $0.36 - $4,072
Commission $1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,036 - $60,642
  • Country: United States
  • Currency: USD
  • Updated: 21 Jan 2018
  • Individuals Reporting: 534
Hourly Data $0$40
Hourly Rate $11.82 - $25.24
Hourly Tips $0.47
Overtime $17.55 - $40.79
Annual Data $0$60K
Bonus $0.00 - $4,989
Commission $1,500
Profit Sharing $0.36 - $4,072
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,036 - $60,642
  • Country: United States
  • Currency: USD
  • Updated: 21 Jan 2018
  • Individuals Reporting: 618

Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users. (Copyright 2018 PayScale.com)


Computer / Network Support Technician Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Computer / Network Support Technician Job Listings

Pay by Experience Level for Computer / Network Support Technician

Pay by Experience for a Computer / Network Support Technician has a positive trend. An entry-level Computer / Network Support Technician with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 411 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Computer / Network Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $42,000 based on 217 salaries. An experienced Computer / Network Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 140 salaries. A Computer / Network Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $54,000 based on 46 salaries.

Pay Difference by Location

National Average: $40,430

Larger city markers indicate a job is popular in that location.

Key Stats for Computer / Network Support Technician

Gender

Female
10 %
Male
90 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 272 votes.
Less than 1 year
4%
1-4 years
46%
5-9 years
24%
10-19 years
19%
20 years or more
7%

Experience Affects Computer / Network Support Technician Salaries

Late-Career
▲34%

Experienced
▲30%

Mid-Career
▲3%

National Average
$40,000

▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 272 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
4%
1-4 years
46%
5-9 years
24%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 63%
vision benefits
Vision: 53%
no benefits
None: 25%