Computer / Network Support Technician in Detroit, Michigan Salary

How much does a Computer / Network Support Technician make in Detroit, MI? In Detroit, a Computer / Network Support Technician takes home approximately $51,144 annually on average. This is 14% above the national average for a Computer / Network Support Technician which is $44,090 per year. Salaries for a Computer / Network Support Technician in Detroit range from $29,793 annually to $60,608 per year. Total Annual Compensation, which includes salary, bonus, and overtime for a Computer / Network Support Technician in Detroit ranges from $27,520 to $59,180 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. In Detroit, men make up the majority of the workforce (100 percent). Many report receiving medical, dental, and vision benefits from their employer.

$29,793 - $60,608
$30K
$51K
$61K
MEDIAN: $51,144
10%
50%
90%

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$13.32 - $20.00
$18
MEDIAN: $18.00
50%

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$0$60K
Salary $29,793 - $60,608
Bonus $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,520 - $59,180
  • Country: United States
  • Currency: USD
  • Updated: 21 Nov 2017
  • Individuals Reporting: 11
Hourly Data $0$26
Hourly Rate $18.00
Overtime $26.76
Annual Data $0$59K
Bonus $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,520 - $59,180
  • Country: United States
  • Currency: USD
  • Updated: 21 Nov 2017
  • Individuals Reporting: 7

Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users. (Copyright 2017 PayScale.com)


Computer / Network Support Technician Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

About Detroit, Michigan

Wayne County, Michigan
677,124
Male:
319,265 (47.2%)
Female:
357,859 (52.8%)
Detroit (/dᵻˈtrɔɪt/) is the most populous city in the U.S. state of Michigan, the fourth-largest city in the Midwest and the largest city on the United States–Canada border. It is the seat of Wayne County, the most populous county in the state. The municipality of Detroit had a 2015 estimated population of 677,116, making it the 21st-most populous city in the United States. The metropolitan area, known as Metro Detroit, is home to 4.3 million people and lies at the heart of the Great Lakes Megalopolis area, with around 60 million people. Roughly one-half of Michigan's population lives in Metro Detroit alone. The Detroit–Windsor area, a commercial link straddling the Canada–U.S. border, has a total population of about 5.7 million. Detroit is a major port on the Detroit River, a strait that connects the Great Lakes system to the Saint Lawrence Seaway. The Detroit Metropolitan Airport is among the most important hubs...
Detroit:
$25,980
Michigan:
$51,084
$747
Detroit:
$42,600
Michigan:
$137,500
10.9%

Computer / Network Support Technician Job Listings

Key Stats for Computer / Network Support Technician

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
39%
5-9 years
33%
10-19 years
11%
20 years or more
17%

Skills That Affect Computer / Network Support Technician Salaries

Windows Operating System General Use
▲8%

Microsoft Active Directory
▲8%

National Average
$47,000

Network Support
▼21%

Help Desk / Desktop Support (Tier 2)
▼29%

Computer Hardware Technician
▼35%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Years of Experience

1-4 years
39%
5-9 years
33%
10-19 years
11%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 79%
vision benefits
Vision: 71%
no benefits
None: 21%