Customer Service Associate in Boston, Massachusetts Salary

How much does a Customer Service Associate make in Boston, MA? A Customer Service Associate in Boston earns an average of $36,124 annually. This is 7% below the national average for a Customer Service Associate which is $38,714 annually. Salaries for a Customer Service Associate in Boston range from $34,494 annually to $42,944 annually. Total Annual Pay, which includes salary, bonus, and overtime for a Customer Service Associate in Boston ranges from $30,251 to $54,096 annually. Among those reporting, there is an average job satisfaction rating of 3 out of 5 stars. Women make up 64% of the Customer Service Associate workforce in Boston among those reporting. In Boston, a Customer Service Associate often enjoys medical and dental benefits provided by their employer.

$34,494 - $42,944
$36K
MEDIAN: $36,124
50%

Add this chart to your site: 640px    300px

$14.74 - $18.57
$17
MEDIAN: $17.47
50%

Add this chart to your site: 640px    300px

$0$54K
Salary $36,124
Bonus $2,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,251 - $54,096
  • Country: United States
  • Currency: USD
  • Updated: 9 Nov 2017
  • Individuals Reporting: 8
Hourly Data $0$18
Hourly Rate $17.47
Overtime $15.00
Annual Data $0$54K
Bonus $2,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,251 - $54,096
  • Country: United States
  • Currency: USD
  • Updated: 9 Nov 2017
  • Individuals Reporting: 7

Job Description for Customer Service Associate

Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.

Read More...

Customer Service Associate Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

About Boston, Massachusetts

Suffolk County, Massachusetts
669,469
Male:
322,149 (48.1%)
Female:
347,320 (51.9%)
Boston (pronounced /ˈbɒstən/ BOSS-tən) is the capital and most populous city of the Commonwealth of Massachusetts in the United States. Boston is also the seat of Suffolk County, although the county government was disbanded on July 1, 1999. The city proper covers 48 square miles (124 km2) with an estimated population of 667,137 in 2015, making it the largest city in New England and the 23rd most populous city in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area called Greater Boston, home to 4.7 million people and the tenth-largest metropolitan statistical area in the country. Greater Boston as a commuting region is home to 8.1 million people, making it the sixth-largest combined statistical area in the United States. One of the oldest cities in the United States, Boston was founded on the Shawmut Peninsula in 1630 by Puritan settlers from England. It was the scene...
Boston:
$58,263
Massachusetts:
$70,628
$1,423
Boston:
$453,000
Massachusetts:
$352,100
4.6%

Customer Service Associate Job Listings

Key Stats for Customer Service Associate

Gender

Female
64 %
Male
36 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 2 votes.
Less than 1 year
27%
1-4 years
60%
10-19 years
13%

Skills That Affect Customer Service Associate Salaries

National Average
$37,000

Customer Relations
▼4%

Customer Service
▼15%

Phone Support
▼15%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 2 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
27%
1-4 years
60%
10-19 years
13%

Common Health Benefits

medical benefits
Medical: 62%
dental benefits
Dental: 62%
vision benefits
Vision: 38%
no benefits
None: 38%