Customer Service Associate in Boston, Massachusetts Salary
How much does a Customer Service Associate make in Boston, MA? A Customer Service Associate in Boston earns an average of $36,124 annually. This is 7% below the national average for a Customer Service Associate which is $38,714 annually. Salaries for a Customer Service Associate in Boston range from $34,494 annually to $42,944 annually. Total Annual Pay, which includes salary, bonus, and overtime for a Customer Service Associate in Boston ranges from $30,251 to $54,096 annually. Among those reporting, there is an average job satisfaction rating of 3 out of 5 stars. Women make up 64% of the Customer Service Associate workforce in Boston among those reporting. In Boston, a Customer Service Associate often enjoys medical and dental benefits provided by their employer.
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$30,251 - $54,096|
|Total Pay (||$30,251 - $54,096|
Job Description for Customer Service Associate
Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.Read More...
Customer service associates often need high school diploma or GED, but positions may sometimes require a college degree. Customer service associates need to have excellent communication and organizational skills, as well as be able to work in a fast-paced environment. They should possess good typing skills, and they must be able to greet customers in a courteous and professional manner. (Copyright 2017 PayScale.com)
Customer Service Associate Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Customer Service Associate Job Listings
Key Stats for Customer Service Associate
Rated 3 out of 5
based on 2 votes.