Customer Service Manager Advice
Q: What do you wish you knew about your job when you first started out?
Customer Service Manager in Abilene:
Take care of the customer.
Customer Service Manager in Jacksonville:
"Future growth within Supply Chain Management."
Manages and leads a highly skilled and trained customer service team of five Inside Sales Coordinators. • Leads the team functions to ensure effective customer service and efficiency with established business processes. • Works closely with other operating functions (Sales & Operations Planning, Logistics, Manufacturing, Commercial, Finance) to contribute to business profitability and success. • Provides and ensures an end to end customer experience that satisfies customers’ needs. • Ensures that customers are serviced properly and satisfactorily thru the company’s products and services. • Focuses on continuous improvement in areas of transactional systems and business processes. • Develops and maintains strong working relationships with both internal and external customers. Leads efforts to identify opportunities for improvement to increase customer satisfaction. • Ensures the ISC organization is communicating properly with other business functions to achieve budgeted results. • Attracts,
Customer Service Manager in Portland:
Be the champion at your company for providing an exceptional customer experience from the top down. It must become the fabric of your organization and be lived internally as well as externally.
Customer Service Manager in Memphis:
"The stress level is high, labor rate increases."
Keep a positive attitude and focus on the big picture and its rewards. Try to stay motivated as you motivate your team's morale.
Customer Service Manager in Salt Lake City:
"Very Political Company."
Customer Service Manager in San Luis Obispo:
"Be Aware Of What You're Getting Into."
I wish I would have known all of the responsibilities that could be thrown at me. Since I've started, I've been given more and more tasks and "hats" to wear. I feel like I'm doing 3 full time jobs in one. I am the Customer Service Manager: I create the schedule for out retail store employees, take all calls and emails from customers and vendors, maintain a small retail storefront, place phone orders for customers. I am a Product Buyer: I create future orders and submit to our manufacturer representatives, I create spreadsheets of all orders coming in, I make adjustments to orders as requested by owner, all while on a time limit. I am also a Personal Assistant at time, completing tasks for the owner on occasion. I have great customer service skills that I use daily, and they've gotten stronger having this job.