$48,236
Avg. Salary
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The average pay for an Entry-Level Customer Service Manager with Training skills in Los Angeles, California is $47,729 per year.

$31,943 - $54,255
$32K
$48K
$54K
MEDIAN: $48,236
10%
50%
90%

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$0$72K
Salary $31,943 - $54,255
Bonus $4,913
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,132 - $72,757
  • Country: United States
  • Currency: USD
  • Updated: 19 Aug 2018
  • Individuals Reporting: 13

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

About Los Angeles, California

Los Angeles County, California
3,971,896
Male:
1,958,998 (49.3%)
Female:
2,012,898 (50.7%)
Los Angeles (/lɒs ˈændʒəlᵻs/, Spanish for "The Angels"), officially the City of Los Angeles and often known by its initials L.A., is the second-most populous city in the United States after New York City, the most populous city in California, and the county seat of Los Angeles County. Situated in Southern California, Los Angeles is known for its mediterranean climate, ethnic diversity, sprawling metropolis, and as a major center of the American entertainment industry. Los Angeles lies in a large coastal basin surrounded on three sides by mountains reaching up to and over 10,000 feet (3,000 m). Historically home to the Chumash and Tongva, Los Angeles was claimed by Juan Rodríguez Cabrillo for Spain in 1542 along with the rest of what would become Alta California. The city was officially founded on September 4, 1781, by Spanish governor Felipe de Neve. It became a part of Mexico in 1821 following the Mexican...
Los Angeles:
$52,024
California:
$64,500
$1,271
Los Angeles:
$542,100
California:
$449,100
4.8%

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
85 %
Male
15 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
1-4 years
73%
5-9 years
27%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
85 %
Male
15 %

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 79%
vision benefits
Vision: 64%
no benefits
None: 14%