Customer Service Officer Salary

A Customer Service Officer earns an average wage of $15.87 per hour. Skills that are associated with high pay for this job are Customer Relationship Management (CRM) and Banking. Most people with this job move on to other positions after 20 years in this field.

$24,365 - $73,469
$24K
$49K
$73K
MEDIAN: $48,837
10%
50%
90%

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$12.43 - $26.18
$12
$17
$26
MEDIAN: $16.71
10%
50%
90%

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$0$73K
Salary $24,365 - $73,469
Bonus $970 - $11,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,005 - $71,746
  • Country: United States
  • Currency: USD
  • Updated: 20 Oct 2017
  • Individuals Reporting: 54
Hourly Data $0$35
Hourly Rate $12.43 - $26.18
Overtime $31.28
Annual Data $0$71K
Bonus $970 - $11,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,005 - $71,746
  • Country: United States
  • Currency: USD
  • Updated: 20 Oct 2017
  • Individuals Reporting: 48

Job Description for Customer Service Officer

Customer service officers (also known as customer service representatives or specialists) handle all aspects of the customer-business relationship. Usually, they work alone at desks, communicating with customers either on the phone or via the Internet. They often handle calls and emails from the customer to resolve issues or direct them to a department or person that specializes in their issue. Customer service officers also handle complaints, promote services or goods, and oversee billing and payment issues.

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Customer Service Officer Tasks

  • Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience.
  • Ensure that information and services delivered in writing (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language.
  • Analyze delivery channels in the agency including websites, social media, call centers, publication centers, and reception areas (walk-in traffic and calls) - identifying deficiencies and working with managers to fix them.
  • Develop, present, and implement policies and procedures to make sure the agency's customers have a first-class experience when using the agency's services.

Customer Service Officer Job Listings

Pay by Experience Level for Customer Service Officer

Pay by Experience for a Customer Service Officer has a positive trend. An entry-level Customer Service Officer with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 43 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Officer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $41,000 based on 37 salaries. An experienced Customer Service Officer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $43,000 based on 37 salaries. A Customer Service Officer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $48,000 based on 10 salaries.

Related Job Salaries

Key Stats for Customer Service Officer

Gender

Female
68 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.
Less than 1 year
6%
1-4 years
29%
5-9 years
23%
10-19 years
27%
20 years or more
15%

Experience Affects Customer Service Officer Salaries

Late-Career
▲18%

Experienced
▲5%

National Average
$41,000

Mid-Career
▼1%

Entry-Level
▼16%

Skills That Affect Customer Service Officer Salaries

Customer Relationship Management (CRM)
▲107%

Banking
▲25%


National Average
$41,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.

Gender

Female
68 %
Male
33 %

Years of Experience

Less than 1 year
6%
1-4 years
29%
5-9 years
23%
10-19 years
27%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 69%
vision benefits
Vision: 64%
no benefits
None: 17%