Avg. Salary
$10.73
Avg. Hourly Rate
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The average pay for a Customer Service Representative (CSR) with Call Center skills is $10.73 per hour.

The average pay for a Customer Service Representative (CSR) with Call Center skills is {{pay}} per year.

$9
10%
$11
50%
$14
90%
MEDIAN $11
$0
10%
$0
50%
$0
90%
MEDIAN $0

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Customer Service Representative (CSR) Job Listings

AT&T Advice

Q: What do you wish you knew about your job when you first started out?

Customer Service Representative (CSR) in Aurora:
"Lacking Standardization And Corporate Regulation."
Interview your future employers as thoroughly as they do you.

Customer Service Representative (CSR) in San Jose:
You are the face of the company. Make sure the customer has a good experience.

Customer Service Representative (CSR) in Austin:
"Csr."
Pros: Its not very hard at all its ok.
Cons: People at my work stink bad the men are ugly and the women are too.

Customer Service Representative (CSR) in Johnson City:
"Ugh."
Pros: The pay is nice. And the people are cheerful.
Cons: Mostly everything, the hours, the pay is low, the supervisors are rude, and I never get any PTO!

Customer Service Representative (CSR) in St. Louis:
"Perks."
Pros: I only work 6 hour shifts.
Cons: Work is not consistent.

Customer Service Representative (CSR) in South Bend:
"Insty-Prints of South Bend."
Pros: This is a job that teaches me what I can expect when I own my own business in the printing industry.
Cons: Owner and other employees act knowledgeable with all of the print industry and what it has to offer, but they are often wrong. Fulltime and raises are rarely discussed. Owner is indecisive with upgrading equipment, adding services and adding products. Franchise and owner are open to giving jobs to out-of-country sub-contractors and not to Americans.

Customer Service Representative (CSR) in Brookings:
"CSR Land."
Pros: I enjoy my shift. I work 12 hours Sun-Tues and 4 hours Wednesday. The people I work directly with also make the job bearable.
Cons: Upper management does not care about people in lower levels. They pretend to, but it's all a show. Lower level managers are more worried about padding their own resume than addressing actual issues. My direct supervisor comes up with petty "constructive criticisms" that are only meant to tear down the person they are aimed at.

Key Stats for Customer Service Representative (CSR)

1-4 years
20%
5-9 years
40%
10-19 years
40%

Years of Experience

1-4 years
20%
5-9 years
40%
10-19 years
40%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 80%
vision benefits
Vision: 80%
no benefits
None: 20%