Customer Service Representative (CSR) Salary

The average pay for a Customer Service Representative (CSR) is $13.26 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

$25,859 - $51,695
$26K
$37K
$52K
MEDIAN: $36,868
10%
50%
90%

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$9.67 - $18.52
$9
$13
$19
MEDIAN: $13.47
10%
50%
90%

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$0$51K
Salary $25,859 - $51,695
Bonus $258.04 - $5,008
Profit Sharing $154.06 - $4,153
Commission $291.99 - $10,212
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,731 - $44,193
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 5,342
Hourly Data $0$29
Hourly Rate $9.67 - $18.52
Hourly Tips $0.06 - $5.11
Overtime $14.37 - $29.25
Annual Data $0$44K
Bonus $258.04 - $5,008
Commission $291.99 - $10,212
Profit Sharing $154.06 - $4,153
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,731 - $44,193
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 17,950

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $28,000 based on 11,391 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 6,232 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 5,795 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $35,000 based on 2,164 salaries.

Pay Difference by Location

National Average: $30,485

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Spindale:
"God Bless Customer Service Reps."
Pros: I like the freedom of working from home. I like the aspect of not having to do physical labor.
Cons: Customers are rude, talk down to you like your intellectually below them. Prank callers are discusting in a sexual harassing manner, some vulgar in other ways in addition to them bring down ability to acquire commissions. Managers steal upsales and Supersaver, commission bearing calls, from agents to increase they're COMISSIONS. My pay is ALWAYS short. I could go on and on.

Customer Service Representative (CSR) in Jacksonville:
"Rewarding."
Pros: To be able to help people and educate them.
Cons: The pay.

Customer Service Representative (CSR) in Austin:
"Perks."
Pros: The good thing about my job is that it is funded by the state government, and you get a ton of benefits such as medical, dental, vision, 401k, state of texas discounts on local retailers, sick leave, paid vacation, and retirement.
Cons: The only thing that I would say that is not really fun is dealing with nearly 100 phone calls a day and keeping count to show that we actually care, and just the basic secretary duties.

Customer Service Representative (CSR) in Wilsonville:
"Eh."
Pros: I like helping people and providing support for an e-commerce business.
Cons: This is still customer service. You still have to deal with very angry people as well as angry co-workers on a daily basis.

Customer Service Representative (CSR) in Wilmington:
"Great culture."
Pros: The management is one of the best parts of the job. We have great supervisors who continuously inspire you to try your best. There is also a great deal of flexibility in the work day. We have a workload and you can go about doing it however you want as long as its done one time and accurately. Lastly there is a great opportunity to learn. Right now I'm taking a course aimed at SQL certification (oracle).
Cons: It doesn't push my mind nearly enough. I feel slightly underemployed based on my appetite for knowledge. The thing holding me back right now is experience so I'm in a position where I don't get to push my limits nearly enough.

Customer Service Representative (CSR) in Shelbyville:
Pros: I enjoy that I get to connect with people, and get to be their own personal google of clothing. The relationships gained to yourself personally and the company is satisfying. And I like that I get to represent an cruelty free, animal friendly company.
Cons: The pay is entirely too little for the degree of skills they're asking for in every associate/ model.

Customer Service Representative (CSR) in Youngstown:
"Great."
Pros: I like problem solving and making customers happy.
Cons: I can not solve all the issues.

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
76 %
Male
24 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4046 votes.
Less than 1 year
5%
1-4 years
40%
5-9 years
20%
10-19 years
23%
20 years or more
11%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲15%

▲7%

▲1%

National Average
$30,000

▼8%

Skills That Affect Customer Service Representative (CSR) Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4046 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
5%
1-4 years
40%
5-9 years
20%
10-19 years
23%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 58%
vision benefits
Vision: 50%
no benefits
None: 30%
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