Customer Service Representative (CSR) Advice

Q: What do you wish you knew about your job when you first started out?

Customer Service Representative (CSR) in Chicago:
Always speak to the customer in a pleasant tone and relax your shoulders while handling complaints and always make sure to address the customer by their name, be patient and listen, give customers your undivided attention, if you can't resolve the problem ask the customer if it would be ok to be transferred to your supervisor who can possibly rectify the problem, always end the end with is there anything else that I can do for you today before you hang up or transfer caller.

Customer Service Representative (CSR) in Solon:
"Stress."
This can be a very stressful job.

Customer Service Representative (CSR) in St. Charles:
"Growth."
Learn as much as possible.

Customer Service Representative (CSR) in Elizabethtown:
"Banking regulations."
Ask lots of clarifying questions.

Customer Service Representative (CSR) in Wausau:
"I wish I had more experience in the Packaging Product Indust."
Learn all you can about the different vendors, products and what your customers do.

Customer Service Representative (CSR) in Sherman:
"It's a new learning experience everyday."
Keep up with the on going changes in banking, keep lots of notes.

Customer Service Representative (CSR) in McAllen:
"Copier technician."
People skills are extremely important. Fixing the customer is the first thing and then repair the equipment. A good listener is what an upset customer needs. Reassure the customer that everything will be taken care of in a timely manner and explain in plain English the steps that will be taken to repair and any follow ups that you will do to see everything stays working ok.