Customer Service Representative (CSR) Advice

Q: What do you wish you knew about your job when you first started out?

Customer Service Representative (CSR) in St. Charles:
"Growth."
Learn as much as possible.

Customer Service Representative (CSR) in Elizabethtown:
"Banking regulations."
Ask lots of clarifying questions.

Customer Service Representative (CSR) in Wausau:
"I wish I had more experience in the Packaging Product Indust."
Learn all you can about the different vendors, products and what your customers do.

Customer Service Representative (CSR) in Sherman:
"It's a new learning experience everyday."
Keep up with the on going changes in banking, keep lots of notes.

Customer Service Representative (CSR) in McAllen:
"Copier technician."
People skills are extremely important. Fixing the customer is the first thing and then repair the equipment. A good listener is what an upset customer needs. Reassure the customer that everything will be taken care of in a timely manner and explain in plain English the steps that will be taken to repair and any follow ups that you will do to see everything stays working ok.

Customer Service Representative (CSR) in Smithtown:
"KEEPING YOURSELF ACTIVE AND INTERESTING."
LEARN AS MUCH AS YOU CAN BY KEEPIN YOURSELF INVOLVED IN THINGS. SOME PEOPLE FIND THAT VOLUNTEERING CAN HELP A PERSON LEARN NEW THINGS. I HAVE ALWAYS FELT THAT THIS WOULD GIVE ME A SENSE OF WORTH.

Customer Service Representative (CSR) in Grand Rapids:
"None."
Customer is always right, even when they are not.