Customer Service Representative (CSR) Advice

Q: What do you wish you knew about your job when you first started out?

Customer Service Representative (CSR) in Jonesboro:
Knowing how insurance policies work and how claims are processed is very benefical when trying to help patients understand their statements. Confidence in your explanationations provides confidence to the patient their statement is correct. The patient is more likely to pay balance due and in a timely manner. Experience is very helpful.

Customer Service Representative (CSR) in Hagerstown:
"How stressful it is."
Don't take phone calls personal.

Customer Service Representative (CSR) in Alton:
"Disclosures."
Starting out as a CSR- read every disclosure that you will use. The answers to most of your questions are in there. And don't take less than $12 per hour to start out.

Customer Service Representative (CSR) in LaGrange:
"That room for promotion was little to none."
To put more programs in place for growth within the company.

Customer Service Representative (CSR) in Forney:
Actually, pick another career. I work in a male dominated company, women aren't compensated as well as men. Career advancement is nonexistent.

Customer Service Representative (CSR) in Harrisonburg:
"More Tactful."
You'll never be successful if you treat all customers the same. As a CSR you need to adjust yourself to the situation to become more personable to the customer. Personable relationships are long lasting relationships, no matter what you're doing.

Customer Service Representative (CSR) in Indianapolis:
"Learn everything."
Pay attention to ever facet of your company's business. Learn as many skills as possible. Take advantage of as much training and certification as possible. If you have any sales skill, move in that direction; that's where the money is.