Customer Service Representative (CSR) in Wilmington, Delaware Salary

The average pay for a Customer Service Representative (CSR) in Wilmington, Delaware is $42,500 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

$30,282 - $69,634
$30K
$37K
$70K
MEDIAN: $36,970
10%
50%
90%

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$8.50 - $21.68
$8
$16
$22
MEDIAN: $15.97
10%
50%
90%

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$0$69K
Salary $30,282 - $69,634
Bonus $2,000
Profit Sharing $2,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,047 - $60,631
  • Country: United States
  • Currency: USD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 19
Hourly Data $0$24
Hourly Rate $8.50 - $21.68
Overtime $24.44
Annual Data $0$60K
Bonus $2,000
Profit Sharing $2,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,047 - $60,631
  • Country: United States
  • Currency: USD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 19

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Wilmington, Delaware

New Castle County, Delaware
71,957
Male:
32,680 (45.4%)
Female:
39,277 (54.6%)
Wilmington (Lenape: Paxahakink, Pakehakink) is the largest city in the state of Delaware, United States, built on the site of Fort Christina, the first Swedish settlement in North America. It is located at the confluence of the Christina River and Brandywine River, near where the Christina flows into the Delaware River. It is the county seat of New Castle County and one of the major cities in the Delaware Valley metropolitan area. Wilmington was named by Proprietor Thomas Penn after his friend Spencer Compton, Earl of Wilmington, who was prime minister in the reign of George II of Great Britain. As of the 2010 United States Census, the population of the city is 70,851, reflecting a decline of 2.4% from the 2000 Census. Wilmington is built on the site of Fort Christina and the settlement Kristinehamn, the first Swedish settlement in North America. The area now known as Wilmington was settled by the...
Wilmington:
$41,035
Delaware:
$61,255
$911
Wilmington:
$160,300
Delaware:
$240,200
3.5%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
78 %
Male
22 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
Less than 1 year
5%
1-4 years
32%
5-9 years
13%
10-19 years
34%
20 years or more
16%

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
▲7%

National Average
$35,000

Entry-Level
▼4%

Mid-Career
▼10%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Service
▲7%

National Average
$35,000

Problem Solving
▼3%

Call center operations
▼6%

Call Center
▼15%

Data Entry
▼15%

Typing
▼35%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
5%
1-4 years
32%
5-9 years
13%
10-19 years
34%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 72%
vision benefits
Vision: 62%
no benefits
None: 21%