Customer Service Scheduling Analyst, Call Center Salary

The average salary for a Customer Service Scheduling Analyst, Call Center is $47,000 per year. Most people with this job move on to other positions after 10 years in this field.

$10.02 - $17.85
$12
MEDIAN: $12.00
50%

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United States (change)

Job Description for Customer Service Scheduling Analyst, Call Center

  • Analyzes call center trends, volume, and productivity in order to predict long-term and short-term staffing needs.
  • Participate in staffing analysis and offer insight into budgeting and cost control processes.
  • Generate daily performance reports on call center operations and staff.
  • Maintain and process call center data operational databases, scheduling data for operation analysis, and scheduling changes to meet staffing needs.
  • Schedule and distribute workload for call center representatives.

Customer Service Scheduling Analyst, Call Center Job Listings

Key Stats for Customer Service Scheduling Analyst, Call Center

1-4 years
67%
5-9 years
33%
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Location:
Years in Fields/Career:
United States (change)

Related Jobs

Experience Affects Customer Service Scheduling Analyst, Call Center Salaries

Mid-Career
▲25%

Entry-Level
▲19%

National Average
$34,000

Years of Experience

1-4 years
67%
5-9 years
33%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 80%
vision benefits
Vision: 80%
no benefits
None: 20%
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