Customer Service Specialist in Colorado Springs Salary

How much does a Customer Service Specialist make in Colorado Springs, CO? In Colorado Springs, a Customer Service Specialist earns an average of $13.96 per hour. This is 6% lower than the national average for a Customer Service Specialist which is $14.75 per hour. Wages for a Customer Service Specialist in Colorado Springs range from $10.13 per hour to $19.91 per hour. Total Annual Compensation, which includes hourly rate, bonus, and overtime for a Customer Service Specialist in Colorado Springs ranges from $21,464 to $42,296 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. Women make up 88% of the Customer Service Specialist workforce in Colorado Springs among those reporting. In Colorado Springs, a Customer Service Specialist often enjoys medical, dental, and vision benefits provided by their employer.

$33,280 - $41,954
$39K
MEDIAN: $38,992
50%

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$10.13 - $19.91
$10
$14
$20
MEDIAN: $13.96
10%
50%
90%

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$0$42K
Salary $38,992
Bonus $1,081
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,464 - $42,296
  • Country: United States
  • Currency: USD
  • Updated: 21 Nov 2017
  • Individuals Reporting: 7
Hourly Data $0$28
Hourly Rate $10.13 - $19.91
Overtime $20.94
Annual Data $0$42K
Bonus $1,081
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,464 - $42,296
  • Country: United States
  • Currency: USD
  • Updated: 21 Nov 2017
  • Individuals Reporting: 21

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Colorado Springs, Colorado

El Paso County, Colorado
456,562
Male:
225,544 (49.4%)
Female:
231,018 (50.6%)
Colorado Springs is a home rule municipality that is the county seat and the most populous municipality of El Paso County, Colorado, United States. Colorado Springs is located in the east central portion of the state. It is situated on Fountain Creek and is located 60 miles (97 km) south of the Colorado State Capitol in Denver. At 6,035 feet (1,839 m) the city stands over 1 mile (1.6 km) above sea level, though some areas of the city are significantly higher and lower. Colorado Springs is situated near the base of one of the most famous American mountains, Pikes Peak, rising above 14,000 feet (4,300 m) on the eastern edge of the Southern Rocky Mountains. The city is home to 24 national governing bodies of sport, the United States Olympic Committee and the United States Olympic Training Center. The city had an estimated population of 456,568 in 2015, ranking as the second most populous city...
Colorado Springs:
$56,079
Colorado:
$63,909
$985
Colorado Springs:
$228,600
Colorado:
$283,800
4.3%

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
88 %
Male
13 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
1-4 years
54%
5-9 years
14%
10-19 years
21%
20 years or more
11%

Skills That Affect Customer Service Specialist Salaries

Customer Relations
▲11%

Call center operations
▲6%

Customer Service
▲3%

National Average
$33,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
88 %
Male
13 %

Years of Experience

1-4 years
54%
5-9 years
14%
10-19 years
21%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 63%
vision benefits
Vision: 53%
no benefits
None: 26%