Avg. Salary
$20.00
Avg. Hourly Rate
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The average pay for a Customer Service Specialist in Carlsbad, California is $20.00 per hour.

The average pay for a Customer Service Specialist in Carlsbad, California is {{pay}} per year.

$13
10%
$20
50%
$23
90%
MEDIAN $20
$0
10%
$0
50%
$0
90%
MEDIAN $0

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Carlsbad, California

San Diego County, California
113,466
Male:
55,119 (48.6%)
Female:
58,347 (51.4%)
Carlsbad is an affluent seaside resort city occupying a 7-mile (11 km) stretch of Pacific coastline in northern San Diego County, California. The city is 87 miles (140 km) south of Los Angeles and 35 miles (56 km) north of downtown San Diego and is part of the San Diego-Carlsbad, CA Metropolitan Statistical Area. Referred to as "The Village by the Sea" by locals, the city is a tourist destination. The city's estimated 2014 population was 112,299. Carlsbad's history began with the Luiseño people (the Spanish name given to them because of their proximity to Mission San Luis Rey). Nearly every reliable fresh water creek had at least one native village, including one called Palamai. The site is located just south of today's Agua Hedionda Lagoon. The first European land exploration of Alta California, the Spanish Portolà expedition of 1769, met native villagers while camped on Buena Vista Creek. During the Mexican period, in 1842,...
Carlsbad:
$96,346
California:
$64,500
$2,032
Carlsbad:
$704,600
California:
$449,100
2.8%

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

1-4 years
60%
5-9 years
20%
10-19 years
20%

Years of Experience

1-4 years
60%
5-9 years
20%
10-19 years
20%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 100%
vision benefits
Vision: 100%
no benefits
None: