Customer Service Specialist in Raleigh, North Carolina Salary

How much does a Customer Service Specialist make in Raleigh, NC? In Raleigh, a Customer Service Specialist earns around $13.00 per hour on average. This is 13% less than the national average for a Customer Service Specialist which is $14.75 per hour. Wages for a Customer Service Specialist in Raleigh range from $11.06 per hour to $17.70 per hour. Total Annual Pay, which includes hourly rate, bonus, and overtime for a Customer Service Specialist in Raleigh ranges from $22,537 to $45,654 annually. Job satisfaction is reported as 4 out of 5 stars. Women make up 60% of the Customer Service Specialist workforce in Raleigh among those reporting. In Raleigh, a Customer Service Specialist often enjoys benefits provided by their employer.

$32,796 - $45,092
$36K
MEDIAN: $35,972
50%

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$11.06 - $17.70
$13
MEDIAN: $13.00
50%

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$0$45K
Salary $35,972
Bonus $5,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,537 - $45,654
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 6
Hourly Data $0$27
Hourly Rate $13.00
Overtime $27.00
Annual Data $0$45K
Bonus $5,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,537 - $45,654
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 7

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Raleigh, North Carolina

Wake County, North Carolina
451,949
Male:
219,184 (48.5%)
Female:
232,765 (51.5%)
Raleigh (/ˈrɑːli/; RAH-lee) is the capital of the state of North Carolina, the seat of Wake County in the United States. Raleigh is known as the "City of Oaks" for its many oak trees, which line the streets in the heart of the city. The city covers a land area of 142.8 square miles (370 km2). The U.S. Census Bureau estimated the city's population as 451,066 as of July 1, 2015. It is also one of the fastest-growing cities in the country. The city of Raleigh is named after Sir Walter Raleigh, who established the lost Roanoke Colony in present-day Dare County. Raleigh is home to North Carolina State University and is part of the Research Triangle area, together with Durham (home of Duke University) and Chapel Hill (home of the University of North Carolina at Chapel Hill). The "Triangle" nickname originated after the 1959 creation of the Research Triangle Park, located...
Raleigh:
$56,910
North Carolina:
$47,830
$970
Raleigh:
$226,500
North Carolina:
$160,100
3.4%

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
60 %
Male
40 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
1-4 years
38%
5-9 years
23%
10-19 years
31%
20 years or more
8%

Experience Affects Customer Service Specialist Salaries

Experienced
▲4%

National Average
$36,000

Mid-Career
▼4%

Entry-Level
▼16%

Skills That Affect Customer Service Specialist Salaries

National Average
$36,000

Computer Service
▼12%

Customer Service
▼18%

Customer Relationship Management (CRM)
▼18%

Call Center
▼30%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

1-4 years
38%
5-9 years
23%
10-19 years
31%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 38%
dental benefits
Dental: 38%
vision benefits
Vision: 38%
no benefits
None: 50%