$34,493
Avg. Salary
$13.30
Avg. Hourly Rate
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The average pay for a Customer Service Specialist in Appleton, Wisconsin is $13.30 per hour.

The average pay for a Customer Service Specialist in Appleton, Wisconsin is $34,493 per year.

$0
10%
$13
50%
$0
90%
MEDIAN $13
$0
10%
$34k
50%
$0
90%
MEDIAN $34,493

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Appleton, Wisconsin

Outagamie County, Wisconsin
75,255
Male:
37,217 (49.5%)
Female:
38,038 (50.5%)
Appleton is a city in Outagamie (mostly), Calumet, and Winnebago counties in the U.S. state of Wisconsin. One of the Fox Cities, it is situated on the Fox River, 30 miles (48 km) southwest of Green Bay and 100 miles (160 km) north of Milwaukee. Appleton is the county seat of Outagamie County. The population was 72,623 at the 2010 census. Of this, 60,045 were in Outagamie County, 11,088 in Calumet County, and 1,490 in Winnebago County. Appleton is the principal city of the Appleton, Wisconsin Metropolitan Statistical Area, which is included in the Appleton-Oshkosh-Neenah, Wisconsin Combined Statistical Area. The city possesses the two tallest buildings in Outagamie County, the Zuelke Building and 222 Building, at 168 and 183 feet, respectively. Appleton serves as the heart of the Fox River Valley, and is home to the Fox Cities Performing Arts Center, Fox River Mall, Neuroscience Group Field at Fox Cities Stadium, Appleton International...
Appleton:
$49,405
Wisconsin:
$55,638
$776
Appleton:
$137,700
Wisconsin:
$168,300
3.9%

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
5-9 years
57%
10-19 years
14%
20 years or more
29%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

5-9 years
57%
10-19 years
14%
20 years or more
29%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 83%
vision benefits
Vision: 67%
no benefits
None: 17%