Entry-Level Customer Service Supervisor in Albuquerque Salary

An Entry-Level Customer Service Supervisor in Albuquerque, New Mexico earns an average wage of $13.15 per hour.

$32,361 - $48,500
$42K
MEDIAN: $42,253
50%

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$10.43 - $15.67
$10
$13
$16
MEDIAN: $13.15
10%
50%
90%

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$0$49K
Salary $42,253
Bonus $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,427 - $49,986
  • Country: United States
  • Currency: USD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 9
Hourly Data $0$18
Hourly Rate $10.43 - $15.67
Overtime $18.00
Annual Data $0$49K
Bonus $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,427 - $49,986
  • Country: United States
  • Currency: USD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 12

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

About Albuquerque, New Mexico

Bernalillo County, New Mexico
559,131
Male:
273,323 (48.9%)
Female:
285,808 (51.1%)
Albuquerque (/ˈælbəˌkɜːrki/ AL-bə-KURK-ee) is the most populous city in the U.S. state of New Mexico. The high-altitude city serves as the county seat of Bernalillo County, and it is situated in the central part of the state, straddling the Rio Grande. The city population is 557,169 as of the July 1, 2014 population estimate from the United States Census Bureau, and ranks as the 32nd-largest city in the U.S. The Albuquerque metropolitan statistical area (or MSA) has a population of 907,301 according to the United States Census Bureau's most recently available estimate for 2015. Albuquerque is the 60th-largest United States metropolitan area. The Albuquerque MSA population includes the city of Rio Rancho, Bernalillo, Placitas, Corrales, Los Lunas, Belen, Bosque Farms, and forms part of the larger Albuquerque–Santa Fe–Las Vegas combined statistical area, with a total population of 1,163,964 as of the July 1, 2013 Census Bureau estimates. Albuquerque is home to...
Albuquerque:
$47,096
New Mexico:
$45,382
$802
Albuquerque:
$189,200
New Mexico:
$164,100
4.2%

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
54 %
Male
46 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
1-4 years
90%
5-9 years
10%

Skills That Affect Customer Service Supervisor Salaries

Team Leadership
▲4%

Leadership
▲2%

National Average
$32,000

Customer Service
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
54 %
Male
46 %

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 73%
vision benefits
Vision: 67%
no benefits
None: 13%