Customer Service Team Leader in Birmingham, Alabama Salary

The average wage for a Customer Service Team Leader in Birmingham, Alabama is $17.16 per hour. A skill in People Management is associated with high pay for this job.

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.


Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

About Birmingham, Alabama

Jefferson County, Alabama
102,122 (47.5%)
112,789 (52.5%)
Birmingham (/ˈbɜːrmɪŋhæm/ BUR-ming-ham) is the most populous city in the U.S. state of Alabama and the county seat of Jefferson County. The city's population was 212,237 in the 2010 United States Census. The Birmingham-Hoover Metropolitan Statistical Area had a population of about 1,128,047 according to the 2010 Census, which is approximately one quarter of Alabama's population. Birmingham was founded in 1871, during the post-Civil War Reconstruction period, through the merger of three pre-existing farm towns, notably, former Elyton. It grew from there, annexing many more of its smaller neighbors, into an industrial and railroad transportation center with a focus on mining, the iron and steel industry, and railroading. Birmingham was named for Birmingham, England, one of the UK's major industrial cities. Most of the original settlers who founded Birmingham were of English ancestry. In one writer's view, the city was planned as a place where cheap, non-unionized, and African-American labor...

Customer Service Team Leader Job Listings

Key Stats for Customer Service Team Leader

1-4 years
10-19 years
20 years or more

Skills That Affect Customer Service Team Leader Salaries

People Management

Team Leadership

Customer Service

National Average

Years of Experience

1-4 years
10-19 years
20 years or more

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 67%
vision benefits
Vision: 100%
no benefits