Entry-Level Customer Service Team Leader in Salt Lake City Salary

The average salary for an Entry-Level Customer Service Team Leader in Salt Lake City, Utah is $50,000 per year.

$30,410 - $60,608
$30K
$47K
$61K
MEDIAN: $47,399
10%
50%
90%

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$8.64 - $18.18
$8
$14
$18
MEDIAN: $14.00
10%
50%
90%

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$0$60K
Salary $30,410 - $60,608
Bonus $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,429 - $58,725
  • Country: United States
  • Currency: USD
  • Updated: 9 Jan 2018
  • Individuals Reporting: 11
Hourly Data $0$26
Hourly Rate $8.64 - $18.18
Overtime $21.36
Annual Data $0$58K
Bonus $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,429 - $58,725
  • Country: United States
  • Currency: USD
  • Updated: 9 Jan 2018
  • Individuals Reporting: 11

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

About Salt Lake City, Utah

Salt Lake County, Utah
192,660
Male:
98,364 (51.1%)
Female:
94,296 (48.9%)
Salt Lake City, often shortened to Salt Lake or SLC, is the capital and the most populous municipality of the U.S. state of Utah. With an estimated population of 190,884 in 2014, the city lies at the core of the Salt Lake City metropolitan area, which has a total population of 1,153,340 (2014 estimate). Salt Lake City is further situated within a larger metropolis known as the Salt Lake City-Ogden-Provo Combined Statistical Area. This region is a corridor of contiguous urban and suburban development stretched along an approximately 120-mile (190 km) segment of the Wasatch Front, comprising a total population of 2,423,912 as of 2014. It is one of only two major urban areas in the Great Basin (the other is Reno, Nevada), and the largest in the Intermountain West. The city was founded in 1847 by Brigham Young, Isaac Morley, George Washington Bradley and numerous other Mormon followers, who extensively irrigated...
Salt Lake City:
$48,761
Utah:
$62,912
$840
Salt Lake City:
$262,400
Utah:
$234,600
3.3%

Customer Service Team Leader Job Listings

Key Stats for Customer Service Team Leader

Gender

Female
59 %
Male
41 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
1-4 years
91%
5-9 years
9%

Skills That Affect Customer Service Team Leader Salaries

People Management
▲11%

Customer Relations
▲11%

Customer Service
▲5%

Team Leadership
▲5%

National Average
$40,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
59 %
Male
41 %

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 60%
vision benefits
Vision: 30%
no benefits
None: 15%