Customer Service Traffic Analyst, Call Center Salary
A Customer Service Traffic Analyst, Call Center earns an average salary of $42,881 per year.
$30,252 - $46,255
$13.25 - $22.80
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$26,356 - $54,414|
|Total Pay (||$26,356 - $54,414|
Job Description for Customer Service Traffic Analyst, Call Center
- Prepare and analyze call volume, historical trend data, and forecasts including planning for impact of special events, seasonality, and promotions.
- Recognize and recommend operational improvements.
- Create and prepare reports including daily operating reports, call analysis and adherence.
- Monitor all incoming call flows to ensure that calls are routed correctly.
Customer Service Traffic Analyst, Call Center Job Listings
Key Stats for Customer Service Traffic Analyst, Call Center