Customer Service Traffic Analyst, Call Center Salary

A Customer Service Traffic Analyst, Call Center earns an average salary of $42,881 per year.

$30,252 - $46,255
$43K
MEDIAN: $42,881
50%

Add this chart to your site: 640px    300px

$13.25 - $22.80
$15
MEDIAN: $15.00
50%

Add this chart to your site: 640px    300px

$0$54K
Salary $42,881
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,356 - $54,414
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 6
Hourly Data $0$38
Hourly Rate $15.00
Overtime $38.40
Annual Data $0$54K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,356 - $54,414
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 5

Job Description for Customer Service Traffic Analyst, Call Center

  • Prepare and analyze call volume, historical trend data, and forecasts including planning for impact of special events, seasonality, and promotions.
  • Recognize and recommend operational improvements.
  • Create and prepare reports including daily operating reports, call analysis and adherence.
  • Monitor all incoming call flows to ensure that calls are routed correctly.

Customer Service Traffic Analyst, Call Center Job Listings

Key Stats for Customer Service Traffic Analyst, Call Center

Gender

Female
40 %
Male
60 %
1-4 years
55%
5-9 years
27%
10-19 years
18%

Gender

Female
40 %
Male
60 %

Years of Experience

1-4 years
55%
5-9 years
27%
10-19 years
18%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 100%
vision benefits
Vision: 88%
no benefits
None: