Desktop Support Technician in Boston, Massachusetts Salary

The average salary for a Desktop Support Technician in Boston, Massachusetts is $46,227 per year. A skill in Hardware Configuration is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this career.

$35,473 - $65,676
$35K
$48K
$66K
MEDIAN: $47,500
10%
50%
90%

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$14.59 - $28.36
$15
$20
$28
MEDIAN: $20.40
10%
50%
90%

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$0$65K
Salary $35,473 - $65,676
Bonus $6,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,350 - $63,400
  • Country: United States
  • Currency: USD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 35
Hourly Data $0$40
Hourly Rate $14.59 - $28.36
Overtime $22.65 - $40.46
Annual Data $0$63K
Bonus $6,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,350 - $63,400
  • Country: United States
  • Currency: USD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 30

Job Description for Desktop Support Technician

Desktop support technicians are usually the first people who are called when something goes wrong with a desktop computer in their company or the company's network. The duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Desktop support technicians must prioritize the issues they receive. For example, a computer that completely crashes is usually considered a high priority over someone who can't figure out how to send an email.

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Desktop Support Technician Tasks

  • Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
  • Coordinate with vendors to resolve problems.
  • Add or replace memory, new keyboards, motherboards, and other components.
  • Set up and troubleshoot domains, user accounts and software accounts.
  • Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.

About Boston, Massachusetts

Suffolk County, Massachusetts
669,469
Male:
322,149 (48.1%)
Female:
347,320 (51.9%)
Boston (pronounced /ˈbɒstən/ BOSS-tən) is the capital and most populous city of the Commonwealth of Massachusetts in the United States. Boston is also the seat of Suffolk County, although the county government was disbanded on July 1, 1999. The city proper covers 48 square miles (124 km2) with an estimated population of 667,137 in 2015, making it the largest city in New England and the 23rd most populous city in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area called Greater Boston, home to 4.7 million people and the tenth-largest metropolitan statistical area in the country. Greater Boston as a commuting region is home to 8.1 million people, making it the sixth-largest combined statistical area in the United States. One of the oldest cities in the United States, Boston was founded on the Shawmut Peninsula in 1630 by Puritan settlers from England. It was the scene...
Boston:
$58,263
Massachusetts:
$70,628
$1,423
Boston:
$453,000
Massachusetts:
$352,100
4.6%

Desktop Support Technician Job Listings

Key Stats for Desktop Support Technician

Gender

Female
17 %
Male
83 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
2%
1-4 years
43%
5-9 years
34%
10-19 years
18%
20 years or more
3%

Experience Affects Desktop Support Technician Salaries

Experienced
▲34%

▲1%

National Average
$45,000

▼4%

Skills That Affect Desktop Support Technician Salaries

Hardware Configuration
▲13%

Help Desk / Desktop Support (Tier 2)
▲5%

Windows Operating System General Use
▲5%

Computer Hardware Technician
▲5%

Systems Troubleshooting
▲5%

Microsoft Office
▲4%

Customer Service
▲3%

Computer Service
▼0%

Network Support
▼0%

National Average
$45,000


Information Technology (IT) Support
▼1%

Software Installation & Upgrade
▼2%

Microsoft Active Directory
▼3%

PC Support
▼12%

System Administration
▼22%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
2%
1-4 years
43%
5-9 years
34%
10-19 years
18%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 52%
vision benefits
Vision: 41%
no benefits
None: 27%