$37,801
Avg. Salary
$17.48
Avg. Hourly Rate
Help us gather more data! Is Help Desk Administrator your job title? Find out what you're worth.

The average pay for a Help Desk Administrator with Help Desk / Desktop Support (Tier 1) skills is $17.48 per hour.

The median Help Desk Administrator has a base pay of $37,801. Salaries generally range from $29k to $55k. The median bonus is . Skills that can affect salary include Help Desk / Desktop Support (Tier 1).
$12.88
10%
$17.48
50%
$24.24
90%
MEDIAN $17.48
$29k
10%
$38k
50%
$55k
90%
MEDIAN $37,801
$28,557 - $54,788
$29K
$38K
$55K
MEDIAN: $37,801
10%
50%
90%

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$12.88 - $24.24
$13
$17
$24
MEDIAN: $17.48
10%
50%
90%

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$0$54K
Salary $28,557 - $54,788
Bonus $1.14 - $5,129
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,767 - $53,675
  • Country: United States
  • Currency: USD
  • Updated: 17 Feb 2019
  • Individuals Reporting: 39
Hourly Data $0$36
Hourly Rate $12.88 - $24.24
Overtime $19.25 - $36.19
Annual Data $0$53K
Bonus $1.14 - $5,129
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,767 - $53,675
  • Country: United States
  • Currency: USD
  • Updated: 17 Feb 2019
  • Individuals Reporting: 35

Job Description for Help Desk Administrator

Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.

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Help Desk Administrator Tasks
  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.
  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.

Help Desk Administrator Job Listings

Key Stats for Help Desk Administrator

Gender

Female
16 %
Male
84 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 25 votes.
Less than 1 year
4%
1-4 years
78%
5-9 years
8%
10-19 years
7%
20 years or more
3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 25 votes.

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
4%
1-4 years
78%
5-9 years
8%
10-19 years
7%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 57%
vision benefits
Vision: 46%
no benefits
None: 32%