$41,929
Avg. Salary
$19.30
Avg. Hourly Rate

Average additional compensation:

$1,350

Bonus

$1,621

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Help Desk Administrator with Help Desk / Desktop Support (Tier 2) skills is $19.30 per hour.

The average pay for a Help Desk Administrator with Help Desk / Desktop Support (Tier 2) skills is $41,929 per year.

$14.91
10%
$19.30
50%
$26.00
90%
MEDIAN $19.30
$31k
10%
$42k
50%
$60k
90%
MEDIAN $41,929
$31,378 - $60,062
$31K
$42K
$60K
MEDIAN: $41,929
10%
50%
90%

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$14.91 - $26.00
$15
$19
$26
MEDIAN: $19.30
10%
50%
90%

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$0$60K
Salary $31,378 - $60,062
Bonus $101 - $3,662
Profit Sharing $1,621
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,394 - $59,255
  • Country: United States
  • Currency: USD
  • Updated: 14 Jan 2019
  • Individuals Reporting: 109
Hourly Data $0$36
Hourly Rate $14.91 - $26.00
Overtime $22.01 - $36.56
Annual Data $0$59K
Bonus $101 - $3,662
Profit Sharing $1,621
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,394 - $59,255
  • Country: United States
  • Currency: USD
  • Updated: 14 Jan 2019
  • Individuals Reporting: 109

Job Description for Help Desk Administrator

Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.

Read More...
Help Desk Administrator Tasks
  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.
  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.

Help Desk Administrator Job Listings

Pay by Experience Level for Help Desk Administrator

Pay by Experience for a Help Desk Administrator has a positive trend. An entry-level Help Desk Administrator with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 88 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Administrator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $47,000 based on 36 salaries. An experienced Help Desk Administrator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $49,000 based on 16 salaries. A Help Desk Administrator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $54,000 based on 10 salaries.

Key Stats for Help Desk Administrator

Gender

Female
11 %
Male
89 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 66 votes.
Less than 1 year
1%
1-4 years
54%
5-9 years
24%
10-19 years
16%
20 years or more
5%

Experience Affects Help Desk Administrator Salaries

Late-Career
▲28%

Experienced
▲16%

Mid-Career
▲11%

National Average
$42,000

Entry-Level
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 66 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
1%
1-4 years
54%
5-9 years
24%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 69%
vision benefits
Vision: 62%
no benefits
None: 19%