$41,469
Avg. Salary
$18.51
Avg. Hourly Rate

Average additional compensation:

$1,500

Bonus

$2,000

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Help Desk Coordinator is $18.51 per hour.

The average pay for a Help Desk Coordinator is $41,469 per year.

10%
$14.34
10%
$18.51
50%
$25.38
90%
90%
MEDIAN $18.51
10%
$31k
10%
$41k
50%
$59k
90%
90%
MEDIAN $41,469
$31,038 - $58,766
$31K
$41K
$59K
MEDIAN: $41,469
10%
50%
90%

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$14.34 - $25.38
$14
$19
$25
MEDIAN: $18.51
10%
50%
90%

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$0$58K
Salary $31,038 - $58,766
Bonus $0.00 - $4,949
Profit Sharing $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,753 - $58,012
  • Country: United States
  • Currency: USD
  • Updated: 20 May 2019
  • Individuals Reporting: 113
Hourly Data $0$38
Hourly Rate $14.34 - $25.38
Overtime $19.82 - $38.45
Annual Data $0$58K
Bonus $0.00 - $4,949
Profit Sharing $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,753 - $58,012
  • Country: United States
  • Currency: USD
  • Updated: 20 May 2019
  • Individuals Reporting: 113

Job Description for Help Desk Coordinator

Help desk coordinators are responsible for overseeing help desk staff members who are tasked with assisting customers remotely, by e-mail or phone, or in-person. Help desk coordinators usually have basic management duties, such as hiring, scheduling, and providing employee evaluations and feedback. They also perform periodic checks of hardware and software to ensure that they are functioning properly.

Read More...
Help Desk Coordinator Tasks
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Common Career Paths for Help Desk Coordinator


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Help Desk Coordinator Job Listings

Popular Skills for Help Desk Coordinator


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Customer Service, Help Desk / Desktop Support, Windows Operating System General Use, and A+ are correlated to pay that is above average. At the other end of the pay range are skills like Microsoft Word, Help Desk / Desktop Support, and Windows NT / 2000 / XP Networking. Those educated in Help Desk / Desktop Support tend to be well versed in Help Desk / Desktop Support (Tier 2) and Microsoft Office.

Pay by Experience Level for Help Desk Coordinator

Pay by Experience for a Help Desk Coordinator has a positive trend. An entry-level Help Desk Coordinator with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 92 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Coordinator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $42,000 based on 36 salaries. An experienced Help Desk Coordinator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $48,000 based on 20 salaries. A Help Desk Coordinator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $43,000 based on 7 salaries.

Help Desk Coordinator Reviews

Q: What is it like working as a Help Desk Coordinator?

Help Desk Coordinator in Chicago:
"Innovative and Diverse workplace with room for growth."
Pros: I love my job, but I'm telecommute so I can't speak to the hustle and bustle of everyday chicago.
Cons: Chicago is great. It's just cold. nothing job related.

Help Desk Coordinator in Stamford:
"Daily review of ticket board and dispatch work."
Pros: I am constantly learning, and get to use both my customer service expertise along with technical knowledge to accurately service clientele.
Cons: Constantly on the telephone with rude people. Also the high stress level that comes with the job along with the far commute.

Help Desk Coordinator in Riverside:
"High pace, incoming calls."
Pros: Helping people, trouble shooting.
Cons: Lack support help with issues.

Related Job Salaries

Key Stats for Help Desk Coordinator

Gender

Female
28 %
Male
72 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 58 votes.
Less than 1 year
4%
1-4 years
56%
5-9 years
20%
10-19 years
13%
20 years or more
6%

Experience Affects Help Desk Coordinator Salaries

▲17%

Late-Career
▲4%

▲2%

National Average
$41,000

▼8%

Skills That Affect Help Desk Coordinator Salaries

Customer Service
▲17%



A+
▲1%


National Average
$41,000



Windows NT / 2000 / XP Networking
▼6%


Microsoft Word
▼11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 58 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
4%
1-4 years
56%
5-9 years
20%
10-19 years
13%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 76%
vision benefits
Vision: 65%
no benefits
None: 15%