Average 1-4 years Help Desk Technician with Help Desk / Desktop Support Skills Hourly Pay in Boston, Massachusetts

$19.52
Avg. Hourly RateShow Salary
$3,750
Bonus
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The average hourly pay for a 1-4 years Help Desk Technician with Help Desk / Desktop Support skills in Boston, Massachusetts is $19.52.
25%
$15.89
25%
$19.52
50%
$20.85
75%
75%
MEDIAN $19.52
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United States (change)
Hourly Rate
$16 - $21
Bonus
$0 - $3,750
Total Pay
$28,184 - $46,339

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Job Description for Help Desk Technician

Help Desk Technician Tasks
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Career Paths

Explore the most common career paths for Help Desk Technician. Thickness and color of lines indicates how common a path is.
Help Desk Technician
Support Technician, Information Technolo...
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Help Desk Technician Job Listings